Customer Success Manager (NAM)
About The Position
YouAppi is seeking a highly motivated and experienced Customer Success Manager to support the success, retention, and growth of its clients. YouAppi is a performance marketing company helping brands grow across mobile and connected TV through user acquisition and retargeting. Its machine-learning- and automation-based solutions use a proprietary DMP and DSP to optimize performance campaigns. The Customer Success Manager is the main point of contact for key accounts and helps clients maximize the value they receive from YouAppi’s performance marketing platform. The role manages high-value client relationships throughout the customer journey, supports onboarding and training, monitors campaign outcomes, resolves issues, and identifies opportunities to grow accounts. The CSM works closely with sales, product, and technical teams and reports on customer health, engagement, performance, and growth opportunities.
Requirements
- At least 5 years of experience in Customer Success or Account Management.
- Proven track record of managing complex client relationships and driving customer satisfaction and retention.
- Strong analytical and problem-solving skills, including the ability to use data to improve client outcomes.
- Excellent communication and interpersonal skills and the ability to build strong relationships with clients and internal teams.
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
- Proactive, results-driven mindset focused on customer success and business growth.
Nice To Haves
- Experience in AdTech, SaaS, or performance marketing industries.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns.
Responsibilities
- Develop strong relationships with key clients and provide personalized support and solutions to promote their success and retention.
- Manage a portfolio of high-value accounts, maintaining long-term client success and satisfaction.
- Identify opportunities to grow accounts through upselling and cross-selling YouAppi products and services.
- Lead client onboarding and provide training so clients can use the platform and services effectively.
- Collaborate with sales, product, and technical teams to address client needs and improve the product and customer experience.
- Monitor and analyze campaign performance, providing insights and recommendations to improve results and meet client KPIs.
- Resolve client issues and challenges promptly in coordination with internal teams.
- Track and report customer health, engagement, and performance metrics.
- Provide senior management with regular updates on client satisfaction and opportunities for growth.
Benefits
- Competitive salary and benefits package.
- Opportunity to travel and meet clients in different markets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
