Account Manager, Client Services - Directed Spend Payer - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$72,800 - $130,000•Remote

About The Position

The Account Manager, Client Services - Directed Spend Payer plays a key role within the Optum Financial Payer Strategy & Management team. This position supports Senior Account Managers in delivering exceptional client service, driving client satisfaction, and ensuring operational excellence through proactive service management, issue resolution, and data-driven insights. The role serves as a connector across internal teams, helping to resolve client needs, identify and mitigate risks, and maintain critical documentation that supports strong client relationships. This individual will contribute to the continued growth and success of the organization by fostering collaboration, accountability, and continuous improvement. Key performance indicators for the Payer Strategy & Management team include client retention, renewal revenue, client engagement, and overall client satisfaction. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

2+ years of Account Management experience within the healthcare Payer space
2+ years of experience in (Medicare and Medicaid) financial services
Experience analyzing data and translating findings into Payer-focused insight
Experience using data to identify program opportunities and make actionable recommendations for improvements
Ability to travel up to 10%-15% when required

Nice To Haves

Experience leveraging AI-enabled tools (e.g., Microsoft Copilot, generative AI platforms, automation solutions) to improve productivity, enhance analysis, and streamline workflows
Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization
Demonstrated ownership, accountability, and follow-through
Demonstrated commitment to continuous learning, professional development, and process improvement
Demonstrated solid critical thinking, problem-solving, and decision-making skills
Demonstrated ability to navigate ambiguity and adapt in a fast-paced environment
Demonstrated effective time management and prioritization skills, with the ability to manage competing demands
Demonstrated to be detail-oriented with strong analytical capabilities
Demonstrated to be a collaborative team player who is also self-motivated and capable of working independently

Responsibilities

Partner cross-functionally to identify, escalate, and resolve issues impacting clients, members, and Optum Financial
Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence
Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives
Track and manage open items to ensure timely resolution and clear communication with stakeholders
Identify potential risks and proactively communicate concerns to support effective client relationship management
Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency
Contribute to continuous improvement initiatives that enhance client experience and team effectiveness