Aggregate Spend Account Manager

MedPro Systems•Wharton, NJ

2d•Onsite

About The Position

As an Aggregate Spend Account Manager, you will be a member of the Aggregate Spend team within the MedPro Compliance Advisory group. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Account Managers leading the provision of contract services and owning the customer relationship. You will be responsible for delegating tasks to members in other specialty areas and collaborating across the MedPro Compliance Advisory group to maintain a high level of customer service.

Requirements

Bachelor’s degree required in any discipline; preferably in business, technology, and/or compliance coursework
Strong customer service mentality and proven ability to perform in a customer facing role
Effective oral and written communication skills
Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines
Strong analytical and decision-making skills
Desire to solve problems and innovate
Ability to work in a highly interactive environment with a diverse team of colleagues
High computer literacy and ability to learn new skills, techniques, software, and processes
Ability to maintain professionalism and confidentiality regarding sensitive customer, prospect, or vendor information
2+ years of post-collegiate job experience
Microsoft Word, Excel, OneNote, and Outlook

Nice To Haves

Account Management experience preferred
Pharmaceutical or Medical Device industry experience preferred
JIRA/Confluence preferred
Monday.com preferred

Responsibilities

Manage the provision of all services set forth in customer contracts ensuring effective and timely delivery to the account
Delegate implementation and support tasks across Technical, Regulatory, and Data Services resources
Maintain the ongoing customer relationship and a high level of customer satisfaction through continuous monitoring and customer service emphasis across resources
Serve as project manager on customer implementations while tracking milestones, documenting progress, and managing resources for timely completion
Maintain expertise in the business and regulatory requirements of Aggregate Spend as well as the MedPro ComplianceReportingID application
Perform ongoing proactive business reviews with accounts to identify and share insights, analyze data reports, and highlight necessary steps for optimal compliance reporting
Guide customers through annual compliance reporting seasons while tracking progress and coordinating cross-team preparatory tasks for timely and accurate completion
Lead ad hoc support meetings with customers to walk them through inquiries and identify solutions to issues
Provide detailed system and task-oriented training for customer resources and associated vendors
Create and maintain detailed account information in a centralized location for team reference
Collaborate with other Account Managers to develop tools and strategies for success
Identify opportunities for expanded MedPro services and relay to appropriate departments