Account Manager - Business Information Services

Coface

2d•Hybrid

About The Position

Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets; Propose and negotiate renewals taking into account the renewal & pricing rules in place; Engage in upsell and cross-sell opportunities to increase the contract value; Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader; Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface); Follow up with clients on actual usage of the services acquired and work with them to improve this indicator; Update the specific CRM applications; Provide reports and information regarding the portfolio managed; Prepare presentations, graphs and analytical reports as required.

Requirements

Previous experience in a similar position of at least 6 years, in Financial/ Business Information industry
High level of business acumen and commercial awareness, with strong understanding of financial services and corporate client needs
Excellent communication, negotiation, interpersonal skills and able to work well with all levels across the region
Customer-centric mindset with a focus on building long-term relationships
Business Level English (written and spoken)
Microsoft Office Applications: Outlook, Word, Excel

Nice To Haves

Certificate or degree in Finance / Management or related disciplines

Responsibilities

Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets
Propose and negotiate renewals taking into account the renewal & pricing rules in place
Engage in upsell and cross-sell opportunities to increase the contract value
Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader
Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface)
Follow up with clients on actual usage of the services acquired and work with them to improve this indicator
Update the specific CRM applications
Provide reports and information regarding the portfolio managed
Prepare presentations, graphs and analytical reports as required