Account Manager Business Information

Coface

5d • Hybrid

About The Position

The Account Manager will be responsible for taking care of and developing existing Business Information (BI) customers to meet revenue targets. This role involves ensuring the sanity check of BI contracts (usage/contracts/billing), developing interest and awareness in Coface's BI offer to secure profitable business, and ensuring proper training for BI users while identifying development opportunities within existing accounts. The Account Manager will also ensure contract renewals and upsell, limit churn rate, provide feedback to Sales and Marketing departments about BI products and solutions, and work closely with the Back Office to ensure contracts align with customer needs. The primary goal is to deliver budgeted targets for Business Information by securing and developing existing customers.

Requirements

• Proven experience of working in a sales development role, ideally in the Business Information market (at least 7 years).
• Proven ability to work in a fast-paced global business.
• Autonomous: able to self-motivate and focus on goals and activities while working on one’s own.
• Ability to work directly with customers and with brokers.
• Sales negotiation and communication skills.
• Able to build rapport and long-term relationships with internal stakeholders and clients to build productive networks.
• Prioritisation: determines the importance of each task and allocates time accordingly.
• In-depth familiarity and knowledge of various contract structures in order to provide a consultative solution.
• Knowledge of current economic climate and how it affects the market.
• Minimum Master degree.

Nice To Haves

• Degree educated in Business and/or Finance related discipline.
• Ability to interact with customers in both French and English.

Responsibilities

• Take care of and develop existing BI customers to meet revenue target.
• Take care of sanity check on BI contracts (usage/contracts/billing).
• Develop interest and awareness on Coface BI offer to secure profitable business for Coface.
• Ensure proper training for BI users and look for development opportunities within existing accounts.
• Ensure renewal of contracts and upsell, limit churn rate.
• Provide Sales and Marketing Dpts with feedback from customers about BI products and solutions.
• Work closely Back Office to ensure contracts are in line with customer needs.
• Delivery of budgeted targets for Business Information by securizing and developing existing customers.
• Update and maintain the CRM system.
• Manage relationships with customers and brokers.
• Manage relationships with internal stakeholders.
• Ensure full KYC when necessary.

Benefits

• 3 days of remote work per week.
• Maximum monthly subsidy of €30 for remote work.
• Vouchers worth €12 for each day of remote work.
• Access to an e-learning platform for learning 6 foreign languages (depending on employment contract).
• Equipment allowance of €350 for remote work (depending on employment contract).
• Contribution towards the purchase of an electric bike (depending on employment contract).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior