Manager, Business Services

Pepperdine University•Malibu, CA

3d•$31 - $34•Onsite

About The Position

The Manager of Business Services supports the strategic operations and administration of the University’s Business Services department and provides cross-functional operational leadership to the Office of the Chief Operating Officer area. Bringing excellence to all aspects of work and providing exceptional service, this position oversees and leads multiple areas within the Business Services department, including Dining Services, Campus Bookstores, Vending, Bookstore, Licensing, and the Villa Graziadio Executive Center. Serving as a primary leader of the Business Services department, the Manager, Business Services employs professional and timely communication, initiative, hospitality, organization, and efficiency, and is overall responsible for directing routine processes. This position ensures seamless operations and a professional environment, conducive to excellent service and high achievement. As a member of the Chief Operating Officer’s central operational team, the Manager position supports the entire division and ensures departmental goals and priorities are achieved through consistent execution and collaboration. This position works directly with colleagues and vendors to establish priorities, coordinate operations, review communications and reports, lead critical projects, oversee high-level events, and direct team activities. This position embodies and helps establish a model workplace culture that promotes Pepperdine’s mission, vision, and strategic plan; pursues excellence in every aspect of its work; promotes collaboration and unity; attracts, engages, and retains the best employees; and honors each individual team member, among others.

Requirements

Bachelor’s Degree
Three years of professional or educational experience in related fields or faith-based higher education
Passionate commitment to Pepperdine University and its mission, vision, values, and goals
Commitment to the highest ethical standards, with personal and professional character and integrity beyond reproach
Collaborative approach to work with a demonstrated ability to build relationships with a variety of personalities and work styles
Excellent oral communication skills
Superior written communication
Superior discretion and confidentiality
Superior attention to detail
Exceptional organization, planning, and time management skills
Exceptional aptitude for customer service
Appropriate sense of urgency and responsiveness
Ability to meet deadlines and manage competing priorities
Ability to quickly learn new processes and procedures and adapt to assignment changes
Ability to work both independently and as part of a team
Creative and solutions-oriented approach to problem solving
High levels of initiative and a proactive approach to work
Commitment to excellence in every aspect of work
Joyful and optimistic demeanor
Familiarity and knowledge of Google Suite
Familiarity and knowledge of Microsoft Office (Excel, Word, PowerPoint)
General office familiarity with printers, scanners, copiers, phone systems, fax machines, etc.

Nice To Haves

Familiarity with Pepperdine University
Experience or background in faith-based higher education

Responsibilities

Direct daily and routine Business Services operations, ensuring high standards of excellence across all functional areas, including: Meet regularly with business and campus partners to develop positive and collaborative working relationships with key stakeholders; Ensure Business Services spaces are hospitable, neat, and meet departmental priorities; identify areas for improvement and place work orders, as needed; implement measures to ensure completion of work orders and projects; Ensure business partners' operations are in compliance with all City and County health and safety requirements; Oversee effective contract administration and ensure business partners strictly comply with contractual obligations; Oversee and track department audits; Provide timely communications with business partners and colleagues on pertinent operational information impacting their areas; Continually update processes and departmental documents for accuracy and effectiveness, including onboarding, standard operating procedures, and business continuity plans; Lead emergency operational planning and ensure the effectiveness of business continuity and emergency plans with business partners; Direct event logistics, including quarterly Board of Regents meetings, ensuring flawless execution and high-level success; Manage Equipment Replacement Report and develop an annual strategic plan of funding priority items, in collaboration with colleagues and business partners.
Maintain, prioritize, and administer a high-level task management system to track tasks, projects, and initiatives to successful completion; Communicate priorities to team members and business partners in a timely and efficient manner; Meet assigned deadlines; Execute and support operational initiatives in alignment with the division's overall goals.
Serve as a representative of the Business Services department, including: Communicate on behalf of the University professionally regarding business partner or colleague inquiries, including direct inquiries to the appropriate party promptly and efficiently; Compose professional correspondence and presentations; Meet with internal and external stakeholders regarding business services matters; make presentations, as needed; Assist the University during emergencies; Host events and well represent the division at various events; Professionally interact with positions at all levels, etc.
Provide operational leadership across the Chief Operating Officer Division, including: Direct projects, key reports, policy documents, communications, and strategic initiatives; Develop, review, and edit presentations; Benchmark and research data; Serve as operational liaison to the Emergency Operations Committee; Lead business continuity and emergency responses in coordination with business partners and leadership; Provide Living Pepperdine daily line-up messages, etc.
Perform other duties as assigned.
Uphold the University mission through all work performed.