Client Services Manager – Business Insurance

Marsh McLennan•Sioux Falls, SD

13d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Client Services Manager on the Business Insurance team, you’ll provide leadership and supervision to the Business Insurance Service team, ensuring the retention and talent development of quality employees. Additionally, you will also be responsible for executing departmental initiatives in alignment with overall business strategies and objectives. Finally, you’ll assist with the development of colleagues by supporting training and quality assurance programs.

Requirements

5+ years of leadership/management experience in the area of insurance, risk management or similar industry
5+ years of experience with business or commercial insurance
Ability to use available resources to research regulatory issues and provide clear, concise and accurate information and guidance to clients
Knowledge of technical underwriting
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
Strong management and demonstrated team-building skills
Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines.
Maintain a high level of integrity and confidentiality

Nice To Haves

Bachelor’s degree in business, risk management or equivalent
Property/Casualty license

Responsibilities

Participate in the recruiting, hiring and onboarding of new colleagues.
Monitor and address employee workload and capacity (book size, coverage hours, time off)
Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement.
Engage in regular communications with employees through one-on-one sessions, team meetings and departmental initiatives.
Work closely with staff to ensure agency management systems, files and operational procedures are followed and kept timely in accordance with MMA quality standards.
Support colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
Manage annual budgets and key performance indicators (KPIs) that reflect growth goals and business conditions and support strategic agency initiatives.
Promote knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
Actively participate in ongoing leadership development training to enhance your management skills and stay up to date with latest leadership trends and best practices.
Participate in local and regional workgroups to provide feedback on trends and challenges and communicate partnerships, strategies and opportunities back down to local office teams.