Business Insurance Client Service Manager

Marsh McLennan•Clearwater, FL

12d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. This position offers a hybrid work schedule, with an expectation to work out of our regional office locations regularly, as decided by business needs. The role involves supporting the goals, service standards, and business practices of Marsh McLennan Agency, while maintaining a developmental and challenging environment for all employees. This includes communicating region, departmental, and individual goals, creating quantifiable individual objectives, and conducting timely annual reviews. The position is also responsible for identifying and developing leaders, monitoring and controlling staffing, compensation, and expenses to support company financial goals, and continuous recruitment of new employees through involvement in industry associations, community involvement, and promotion of MMA. Additionally, the role identifies opportunities for improved sales effectiveness while maintaining superior customer service, adheres to established operating procedures and modifies them to meet evolving service goals, and researches, directs, and supports the use of new technology to achieve departmental business goals. The individual readily accepts, implements, and supports change initiatives and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, assisting or completing other tasks as directed by agency management.

Requirements

Florida 2-20 or ability to obtain.
College degree; or 5+ years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years’ Commercial Insurance industry experience to include supervisory/management experience.
Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage.
Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

Nice To Haves

Working knowledge of Sagitta Agency Management System and ImageRight document management system, or willingness to learn.

Responsibilities

Support the goals, service standards and business practices of Marsh McLennan Agency.
Maintain a developmental and challenging environment for all employees.
Identify and develop leaders within our organization.
Monitor and control staffing, compensation and expenses in support of company financial goals.
Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh McLennan Agency.
Identify opportunities for improved sales effectiveness while maintaining superior customer service.
Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
Research, direct and support the use of new technology to achieve departmental business goals.
Readily accepts implements and supports change initiatives.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Assists or completes other tasks as directed by agency management.