Client Manager - Business Insurance
About The Position
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As a Client Manager in our Business Insurance Department, you will be part of a 5–7 person team responsible for the timely and high-quality handling of new business, renewal business, and customer service needs across a large volume of complex accounts. You will work closely with the service team to prepare and market submissions, develop proposals, bind coverage, review and correct policies, and respond promptly to all client requests. In this role, you will demonstrate a strong knowledge of insurance products, coverage options, and risk management principles. You will consistently contribute to customer satisfaction and exemplify a strong commitment to exceptional client service. This position requires in-person collaboration with in-office service teams, producers, and clients, while also offering hybrid flexibility as needed. The ideal candidate will bring a high level of professionalism and a strong commitment to teamwork, customer service, and collaboration, aligning with our organizational mission and values to support strategic initiatives and achieve business objectives.
Requirements
- High School diploma or general education degree
- 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company
- 1-2 years’ experience providing customer service to commercial lines customers.
- High level of professionalism.
- Strong commitment to teamwork, customer service, and collaboration.
Nice To Haves
- Some college or higher education
- Sagitta & Epic Experience
Responsibilities
- Handle new business, renewal business, and customer service needs for a large volume of complex accounts.
- Prepare and market submissions.
- Develop proposals.
- Bind coverage.
- Review and correct policies.
- Respond promptly to all client requests.
- Demonstrate a strong knowledge of insurance products, coverage options, and risk management principles.
- Consistently contribute to customer satisfaction and exemplify a strong commitment to exceptional client service.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
