Business Insurance Client Service Manager

Marsh McLennan•Tampa, FL

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Insurance Client Service Manager to support the goals, service standards, and business practices of the agency. This role involves maintaining a developmental and challenging environment for employees, identifying and developing leaders, and monitoring staffing, compensation, and expenses to meet financial goals. The manager will be involved in continuous recruitment, identifying opportunities for improved sales effectiveness while maintaining superior customer service, and adhering to/modifying operating procedures to meet evolving service goals. Additionally, the role requires researching and directing the use of new technology, readily accepting and supporting change initiatives, and carrying out supervisory responsibilities in accordance with organizational policies and applicable laws. This position offers a hybrid work schedule, with an expectation to work out of regional office locations regularly based on business needs.

Requirements

Florida 2-20 license or ability to obtain.
College degree; or 5+ years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years’ Commercial Insurance industry experience to include supervisory/management experience.
Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage.
Working knowledge of Sagitta Agency Management System and ImageRight document management system, or willingness to learn.
Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

Responsibilities

Support the goals, service standards and business practices of Marsh McLennan Agency.
Maintain a developmental and challenging environment for all employees through communication of region, departmental and individual goals, creation of quantifiable individual objectives and timely annual reviews.
Identify and develop leaders within our organization.
Monitor and control staffing, compensation and expenses in support of company financial goals.
Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh McLennan Agency.
Identify opportunities for improved sales effectiveness while maintaining superior customer service.
Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
Research, direct and support the use of new technology to achieve departmental business goals.
Readily accepts implements and supports change initiatives.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Assists or completes other tasks as directed by agency management.