Manager Treaty Business Services NA

Swiss Re • Kansas City, MO

1d • $108,000 - $178,000 • Hybrid

About The Position

As Manager, Business Services Treaty North America, you set clear priorities, ensure consistent quality and timely delivery, and act as a key interface between Underwriting, Client Markets, Finance, Risk, and global Operations partners. The role plays a critical part in driving operational stability, continuous improvement, and transformation aligned with the target operating model.

Requirements

• Proven experience leading Business Services, operations, or underwriting support teams within reinsurance, insurance, or financial services.
• Strong understanding of Treaty reinsurance processes and the end-to-end underwriting lifecycle.
• Demonstrated ability to stabilize and scale service delivery across markets while leading change initiatives.
• Experience owning KPIs, capacity planning, and service performance in a matrix, multi-location environment.
• Strong analytical, problem-solving, and decision-making skills, with a data-driven approach to performance management.
• Excellent communication and stakeholder management skills, with the ability to influence across functions and regions.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning
• Set, monitor, and improve performance targets using defined KPIs and metrics covering quality, turnaround time, productivity, and operational risk.
• Act as the primary Business Services representative for Treaty stakeholders in North America, building strong, trusted, and collaborative partnerships.
• Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance.
• Drive standardization, simplification, and automation in line with RBO principles and the global Target Operating Model (TOM).
• Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery.
• Own the end-to-end delivery of the Treaty Business Services service catalogue for North America, covering submissions, renewals, and post-bind activities.
• Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
• Proactively prepare the organization for peak renewal periods and changing market demands through effective demand and capacity planning.
• Establish a strong performance culture focused on accountability, transparency, and continuous improvement.
• Lead the regional implementation of strategic initiatives such as Underwriting task transfer, process harmonization, and operating model evolution.
• Partner with global peers and Centers of Expertise to align ways of working and embed best practices across Treaty Business Services.
• Identify and drive opportunities for digitization, automation, and simplification to improve efficiency and reduce operational risk.
• Support the pilot, rollout, and stabilization of new services and delivery models within North America.
• Ensure a strong operational risk and control environment across all Treaty Business Services processes.
• Maintain audit-ready operations, addressing findings and embedding sustainable remediation actions.
• Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements.

Benefits

• The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.
• At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed