Account Manager Business Development – Therapeutic cellular solutions
About The Position
The Account Manager Business Development – Therapeutic Cellular Solutions partners with Business Development to support customer relationships, contract administration, and business growth in healthcare, biotechnology, and cell therapy markets. As a central resource for assigned customer portfolios, this role manages account activity, customer information, and contractual documentation throughout the customer lifecycle. The position supports customer agreements from development through execution and renewal, coordinating contract reviews, managing redlines, and facilitating timely completion of contractual processes. It also supports business development by evaluating inbound opportunities, assessing lead viability, and helping convert qualified prospects into new business opportunities. The Account Manager conducts market and customer research, analyzes business trends, and contributes to strategic initiatives that support revenue growth, customer retention, and expansion. The role requires strong relationship management, business acumen, attention to detail, and the ability to coordinate multiple projects and stakeholders in a dynamic, customer-focused environment. The position is remote/work-from-home, and the selected candidate must reside in the United States. Travel of 10–25% is required.
Requirements
- Bachelor’s degree required.
- Minimum 3 years of relevant professional experience.
- Experience managing client relationships, customer accounts, and contract-driven business partnerships.
- Demonstrated experience reviewing, administering, negotiating, or managing customer contracts.
- Strong operational collaboration and cross-functional partnership skills.
- Proven problem-solving and issue-resolution capabilities.
- Ability to interpret contractual obligations and communicate requirements effectively to internal and external stakeholders.
- Advanced proficiency with Microsoft Office applications, particularly Excel.
- Strong technical communication skills.
- Ability to work effectively in a team environment.
- Ability to travel 10–25%.
Nice To Haves
- Bachelor’s degree in Life Sciences, Biology, Chemistry, or a related scientific discipline.
- Experience in the life sciences, healthcare, biotechnology, or pharmaceutical industries.
- Cell and Gene Therapy industry knowledge or experience.
- Technical communication experience within a scientific or healthcare environment.
Responsibilities
- Serve as the primary account manager for assigned customer accounts, maintaining strong customer relationships, coordinating internal resources, and supporting customer service and account retention.
- Support contract management for new and existing customers, including amendments, renewals, execution, and ongoing compliance with contractual obligations.
- Analyze customer needs, market trends, and business performance data to identify account growth and expansion opportunities and contribute to strategic account planning with the Business Development team.
- Collaborate with Business Development, Operations, and cross-functional teams to support new business development, customer onboarding, and implementation of customer agreements.
- Build and strengthen relationships with customers, external stakeholders, and strategic partners to promote satisfaction, business continuity, and growth while advancing the Red Cross mission.
- Identify process improvement opportunities in account management, customer experience, and contract administration, and support implementation of improvements.
- Develop and distribute customer communications, account updates, and marketing materials to increase awareness of services, customer engagement, and support business initiatives.
- Collaborate with Business Development, Operations, Legal, Finance, and other stakeholders on customer onboarding, contract implementation, business expansion, and operational excellence.
- Evaluate inbound opportunities, assess lead viability, and help convert qualified prospects into new business opportunities.
- Conduct market and customer research and analyze business trends to support strategic initiatives, revenue growth, customer retention, and expansion.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
