Account Manager - Bilingual in Korean

SBT Global•Plano, TX

4d•Onsite

About The Position

This role provides comprehensive support across business operations by collaborating with cross-functional teams including procurement, accounting, and legal. The Account Manager will create and manage quotations for new and renewal contracts, draft contracts and PUMIs in alignment with legal and corporate compliance standards, and prepare PUMIs for server and disk upgrades, decommissions, and intra-company contracts. This position serves as the primary point of contact for client communications and support, ensuring high customer satisfaction and timely issue resolution. The role involves preparing and delivering regular and ad hoc reports tailored to client needs, managing the full contract lifecycle, and monitoring and updating quotes and billing information related to Samsung Cloud Platform (SCP) resources usage. Additionally, the Account Manager will register and maintain customer-side contract and quote information on internal platforms such as RMS and BQMS, and perform additional responsibilities as required to support overall business objectives.

Requirements

Bachelor’s Degree in Business Administration, or a minimum of 4 years of experience in related field/s.
Proficient in ICT systems, cloud platforms, and digital collaboration tools.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
Fluent in English and Korean.
Cross-cultural communication skills.
Client relationship management skills.
Legal documentation skills.
Attention to detail.
Time management skills.
Strategic problem-solving skills.

Responsibilities

Provide comprehensive support across business operations by collaborating with cross-functional teams including procurement, accounting, and legal.
Create and manage quotations for new and renewal contracts.
Draft contracts and PUMIs in alignment with legal and corporate compliance standards.
Prepare PUMIs for server and disk upgrades, decommissions, and intra company contracts.
Serve as the primary point of contact for client communications and support, ensuring high customer satisfaction and timely issue resolution.
Prepare and deliver both regular and ad hoc reports tailored to client needs.
Manage the full contract lifecycle, including initiation, execution, and tracking and renewal.
Monitor and update the quotes and billing information related to SCP resources usage via the Samsung Cloud Platform.
Register and maintain customer-side contract and quote information on internal platforms such as RMS and BQMS.
Perform additional responsibilities as required to support overall business objectives.