Korean Bilingual Account Manager

BTI Solutions•Plano, TX

About The Position

This role provides comprehensive support across business operations by collaborating with cross-functional teams including procurement, accounting, and legal. The Account Manager will create and manage quotations for new and renewal contracts, and draft contracts and PUMIs in alignment with legal and corporate compliance standards. They will also prepare PUMIs for server and disk upgrades, decommissions, and intra-company contracts. The position serves as the primary point of contact for client communications and support, ensuring high customer satisfaction and timely issue resolution. Responsibilities include preparing and delivering regular and ad hoc reports tailored to client needs, managing the full contract lifecycle, and monitoring and updating quotes and billing information related to SCP resources usage via the Samsung Cloud Platform. The role also involves registering and maintaining customer-side contract and quote information on internal platforms such as RMS and BQMS. Additional responsibilities may be assigned to support overall business objectives.

Requirements

Bachelor’s Degree in Business Administration, or a minimum of 4 years of experience in related field/s.
Proficient in ICT systems, cloud platforms, and digital collaboration tools
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Fluent in English, Korean
Cross-cultural communication
Client relationship management
Legal documentation
Attention to detail
Time management
Strategic problem-solving

Responsibilities

Provide comprehensive support across business operations by collaborating with cross-functional teams including procurement, accounting, and legal.
Create and manage quotations for new and renewal contract.
Draft contracts and PUMIs in alignment with legal and corporate compliance standards.
Prepare PUMIs for server and disk upgrades, decommissions, and intra company contracts.
Serve as the primary point of contract for client communications and support, ensuring high customer satisfaction and timely issue resolution.
Prepare and deliver both regular and ad hoc reports tailored to client needs.
Manage the full contract lifecycle, including initiation, execution, and tracking and renewal.
Monitor and update the quotes and billing information related to SCP resources usage via the Samsung Cloud Platform.
Register and maintain customer-side contract and quote information on internal platforms such as RMS and BQMS.
Perform additional responsibilities as required to support overall business objectives.