Account Manager - Behavioral Health

ComPsych Corporation

8d•Remote

About The Position

As an Account Manager, you will manage a diverse block of customers and will be responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have the opportunity to collaborate with other internal partners within ComPsych to ensure that our service delivery is flawless.

Requirements

2+ years of account management experience required
Bachelor’s degree required
Stable work history required
Computer literacy in Microsoft Office Suite required
Self-starter with ability to multi-task and work autonomously
Excellent organizational and project management skills
Effective interpersonal and communication skills
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

Experience working in insurance, benefits, healthcare or human resources-related services, a plus
Proven track record of successfully selling additional service lines to current customers
Travel as necessary to meet with new and existing customers and for Annual Kick-Off

Responsibilities

Oversee and influence the overall customer satisfaction and profitability of assigned customers
Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement
Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
Establish and build strong working relationships with ComPsych’s business leaders and team members
Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
Perform other duties as assigned