RCM Account Manager (Behavioral Health)

Assembly Health

22h•Onsite

About The Position

We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Behavioral Health RCM Leadership Team.

Requirements

5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse).
Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience.
Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools.
Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships.
Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes.
Excellent communication, problem-solving, and customer service skills.
Experience with financial reports, data analysis, and KPI tracking.
3+ years’ experience in supervising staff and overseeing workflow functions.
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer.
Ability to lift and carry items weighing up to 10 pounds at times.

Nice To Haves

Understanding of ASAM and LOCUS billing criteria is highly desirable.

Responsibilities

Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively.
Build and maintain strong relationships with healthcare providers and stakeholders.
Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalations.
Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps.
Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
Identify trends and implement solutions to optimize revenue collection and minimize delays.
Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
Address payer issues, reimbursement challenges, and operational bottlenecks.
Develop and execute action plans to improve financial outcomes for clients.
Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
Provide detailed reporting and insights on revenue cycle health.
Partner with leadership to refine workflows and enhance efficiency.
Investigate and resolve client issues related to claims, payments, or system inefficiencies.
Work cross-functionally with internal teams to drive process improvements.
Identify automation and technology enhancements to streamline operations.