Account Manager, Banking

Northern Trust • Oakbrook Terrace, IL

1d • $55,800 - $89,400 • Onsite

About The Position

Under direct supervision, the Account Manager will be responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Bankers in business development; creating client presentations and coordinating with the Operations servicing team.

Requirements

• Knowledge of banking products and services is required.
• Analytical, problem solving, and organizational skills are required

Nice To Haves

• 3+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background is preferred

Responsibilities

• Coordinates with Operations to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
• Coordinates with the Operations team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
• Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity
• Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions
• Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking
• Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
• Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures
• Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
• Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service
• Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation
• Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking
• Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process
• Responsible for identifying and resolving problems within established guidelines
• Expected to use some initiative but refer more complex problems to supervisors/experts
• Works effectively as a team member but also independently
• Knowledgeable of the core aspects of the job
• Working towards becoming proficient in all areas of the job
• Running and creating formal reports

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed