Account Manager, AI

Giga Energy • San Francisco, CA

1d • Onsite

About The Position

We just closed a large contract with one of the world's leading AI companies to develop a large-scale data center and we need someone exceptional to own it. As Account Manager, you'll be the primary point of contact for this relationship from groundbreaking through go-live through development phase where the stakes are high and every detail matters. Your job is to make sure our customer feels the full weight of Giga behind them — while you quietly orchestrate everything internally to make it happen. When development wraps, you'll be the one who's already 3 moves ahead on how we expand the relationship and turn this into something bigger and supporting additional AI Data Center colocation customers.

Requirements

• 5+ years of experience managing large enterprise accounts, ideally in infrastructure, energy, construction, or a similarly complex, capital-intensive industry.
• Proven track record of owning high-value customer relationships from contract close through delivery and renewal.
• Strong cross-functional coordination skills — comfortable working alongside engineering, project management, legal, and finance teams simultaneously.
• Excellent communication and executive presence; able to represent Giga confidently in front of C-suite and senior customer stakeholders.
• Experience managing accounts with long development or delivery cycles with multiple concurrent workstreams.
• Ability to identify commercial growth opportunities within an existing account and build internal alignment to pursue them.

Nice To Haves

• Background in data center development, energy infrastructure, or AI/cloud hardware.
• Experience at a high-growth startup where you've had to build account management processes from the ground up.
• Existing relationships within the AI or hyperscaler ecosystem.
• Familiarity with large-scale construction or development project timelines and terminology.

Responsibilities

• Serve as the primary point of contact for our AI enterprise customer throughout the data center development phase, owning the relationship end-to-end.
• Build and maintain deep, trust-based relationships with senior stakeholders on the customer side, ensuring they feel informed, supported, and confident in Giga at every stage.
• Coordinate cross-functionally with internal account executives, project managers, and engineering teams to ensure customer commitments are met on time and to spec.
• Proactively surface and resolve issues before they become escalations — acting as the connective tissue between the customer and the internal teams executing the work.
• Lead regular cadence calls and executive business reviews, translating complex project updates into clear, confident communication for the customer.
• Develop and execute a growth strategy for the account post-development, identifying expansion opportunities and positioning Giga for follow-on business.
• Track account health, customer satisfaction, and key milestones — reporting internally on risks, wins, and strategic opportunities.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed