MADX Digital - SEO/AI Search Account Manager

JobRack

4d • £2,600 - £3,000 • Remote

About The Position

MADX Digital is seeking an SEO/AI Search Account Manager to take over client management responsibilities from the founders. The agency specializes in SEO and AI search services for technology companies. After a period of downsizing, the company is profitable again and looking to rebuild its client management capacity. The role involves managing a portfolio of clients, acting as the primary liaison between clients and delivery teams, translating requirements, reviewing outputs, and handling complex or 'grey area' client requests. The ideal candidate will be comfortable using AI tools, making independent judgment calls, and proactively managing projects. This is a full-time, remote position aligned with the UK/EST timezone.

Requirements

• Strong spoken and written English
• Solid client-facing relationship skills - able to handle difficult clients with emotional regulation
• Agency experience - either as an account manager (3-5+ years) managing accounts, or strong technical/SEO background that can pick up account management
• Ability to make judgement calls rather than only following a checklist/SOP
• Comfortable leveraging AI tools in your workflow
• Able to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients

Nice To Haves

• Direct hands-on SEO or AI search (GEO) experience
• Experience working with marketing agencies delivering SEO services
• Ability to grow into an Account Director-type role managing clients fully end-to-end

Responsibilities

• Manage a portfolio of up to 10 clients end-to-end as their main point of contact
• Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
• Read through client questionnaires and onboarding data to understand the client and spot gaps
• Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
• Communicate deliverables, timelines, and results back to the client
• Handle grey area requests - judge whether something is scope creep or a normal question, and make the call
• Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
• Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

Benefits

• £2,600-£3,000 per month (£31k-£36k per year)
• Full-time & fully remote
• All public holidays off
• Company closes for around two weeks at Christmas/New Year plus the first week of January
• Team off-sites

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed