Account Manager, Advertising Solutions

Discord•San Francisco, CA

1d•Remote

About The Position

Discord's Advertising Solutions team helps gaming, mobile, and entertainment brands reach one of the most passionate and engaged communities on the internet. Our ad products — including Quests, Bounties, and Video Quests — are built around action and participation, not passive impressions. We're in an exciting phase of scaling our advertising business, and the AMs on this team aren't just executing campaigns — they're shaping how we show up for advertisers. As an Account Manager, you'll own a portfolio of advertiser relationships post-sale and serve as their strategic partner across the full campaign lifecycle. You'll combine data-driven insights, platform expertise, and proactive communication to drive performance, grow investment, and turn first-time advertisers into long-term Discord partners.

Requirements

4+ years of experience in digital advertising in an account management, client success, or campaign management role (platform or agency-side)
Strong analytical skills — you can calculate CPI, ROAS, CPM, and pacing variance accurately, and translate numbers into a clear client narrative
Demonstrated track record of growing accounts, not just retaining them — you can point to specific upsell or expansion wins
Experience with performance advertising, mobile gaming, or app install campaigns
Proficiency with CRM tools (Salesforce preferred), ad platforms, and campaign reporting dashboards
Clear, confident communicator — you can run a QBR, write a wrap report that closes the next deal, and manage client expectations under pressure
Organized and process-driven; you build repeatable systems and flag issues before clients do

Responsibilities

Own a portfolio of advertisers across cross-platform and mobile gaming, mobile, or gaming adjacent — managing relationships end-to-end from campaign kickoff through renewal
Analyze campaign performance data to surface insights, identify optimization opportunities, and build wrap reports that connect results to client business goals
Drive revenue growth through proactive mid-flight and post-campaign upsell motions, setting up your AE partner to close the next investment
Lead client-facing touchpoints, including kickoffs, check-ins, and business reviews — with the confidence to present data and earn the next buy
Manage the full campaign execution lifecycle: media plan builds in Ads Manager, asset submission, pre-launch QA, pacing, and escalation
Coordinate mobile measurement setup with MMP partners (AppsFlyer, Adjust, Singular) and serve as the technical point of contact for attribution
Maintain accurate Salesforce records — line items, media plans, call notes, and pipeline updates — in partnership with your AE