Account Management Specialist

Novelis•Atlanta, GA

4d•Hybrid

About The Position

Novelis is a global leader in aluminum recycling and rolling, providing sustainable aluminum solutions for aerospace, automotive, beverage packaging, and specialty markets. With headquarters in Atlanta, Georgia, Novelis employs approximately 13,000 people across 32 operating facilities on four continents. The North America Specialties Commercial team in Atlanta is seeking an Account Management Specialist for their Specialties Continuous Cast team.

Requirements

Bachelor’s Degree or equivalent experience
0-2+ years of Customer service experience
Good interpersonal and communication skills
Problem solving and critical thinking ability
Computer/System skills (SAP, Excel, Power BI, Sales Force, etc.)
Shown ability to efficiently handle stressful or conflict situations/interactions with internal and external customers
Ability to manage time with minimal supervision and to prioritize multiple projects
Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

ERP experience
SAP experience a plus
Business to business experience preferred
Manufacturing/chemical experience a plus

Responsibilities

Maintains customer account demand information for orders or forecasts as part of the Order to Cash process, including inventory and warehouse management with a high level of accuracy and timeliness.
Aligns customer demand with monthly S&OP guidelines, including plant/alloy/product allocations.
Communicates order status and information within work processes to ensure customer service expectations are met or exceeded.
In collaboration with Commercial and Supply Chain, advises customers on changes such as delays, forecast updates, and product availability.
Works closely with customer contacts to sustain and improve customer service levels and develop service relationships with key accounts.
Supports the sales function by following up on necessary actions from customer meetings related to account growth and maintenance.
Provides support or backup for other customer service-related functions or activities, such as trial orders, initiating new customer master requests, and hedging forward fixed metal.
Participates in projects and process improvements, representing customer service, materials, scheduling, and revenue concerns.
Collaborates cross-functionally to resolve customer concerns.
Handles issues with assigned customers, including low, mid, and high levels of escalation.
Provides training, support, and mentoring to new team members.

Benefits

Paid parental Leave
Adoption Assistance
Fertility Treatment
Childcare Discount
Nursing Mom Support
Employee Assistance Programs (free resources available 24/7)
Wellness Programs (incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy, health management programs)
Diabetes Management Program
Pet insurance
Identity Theft Protection
PerkSpot Discount Program
Tuition assistance and career development programs