Account Management Specialist

Novelis North America HQ • Atlanta, GA

2d • Hybrid

About The Position

Novelis is a global leader in aluminum recycling and rolling, providing sustainable aluminum solutions for aerospace, automotive, beverage packaging, and specialty markets. With approximately 13,000 employees across 32 operating facilities on 4 continents, Novelis is driven by its purpose of shaping a sustainable world together. The North America Specialties Commercial team, located in Atlanta, Georgia, is seeking an Account Management Specialist for their Specialties Continuous Cast team.

Requirements

• Bachelor’s Degree or equivalent experience
• 0-2+ Customer service experience
• Good interpersonal and communication skills
• Problem solving and critical thinking ability
• Computer/System skills (SAP, Excel, Power BI, Sales Force, etc.).
• Shown ability to efficiently handle stressful or conflict situations/interactions with internal and external customers
• Ability to manage time with minimal supervision and to prioritize multiple projects

Nice To Haves

• ERP experience; SAP experience a plus
• Business to business experience preferred
• Manufacturing/chemical experience a plus

Responsibilities

• Maintains customer account demand information for either orders or forecasts as part of Order to Cash process, including inventory and warehouse management with a high level of accuracy and timeliness.
• Align customer demand with monthly S&OP guidelines including plant/alloy/product allocations.
• Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded. In collaboration with Commercial and Supply Chain, advises customers with respect to changes, i.e. advising of delays, forecast updates, product availability.
• Work closely with customer contacts to sustain and improve customer service levels, and to develop service relationships with key accounts. Also, support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts.
• Provides support or backup for other customer service-related functions or activities as required i.e. trial orders, initiating new customer master requests, hedging forward fixed metal.
• Participates in projects and process improvements, as assigned, representing customer service, materials, scheduling, and revenue concerns.
• Collaborates cross-functionally to resolve customer concerns.
• Handles issues with assigned customers including low, mid, and high levels of escalation.
• Provides training, support and mentoring to new team members.

Benefits

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level