Account Management Representative - Converse
About The Position
The Account Management Rep will work alongside the Converse wholesale/global growth team to build and maintain the perfect order. They will connect our marketplace to operations and logistics, through order management and strong external and internal partnerships. They connect with partners across the globe, building relationships and ensuring order timeliness and accuracy. The Account Management Representative will be the Marketplace Supply Chain business owner focusing on managing a healthy orderbook and driving optimal delivery performance for our Partners. They will manage the day-to-day supply chain operations and work closely with our Transportation and Distribution Center teams. They will deliver seasonal plans and meet financial objectives. They will collaborate with and influence cross-functional supply chain and commercial teams both internally and externally to optimize our order book. You will be an account owner for one of Converse Marketplace Partner accounts. You will work in a fast-paced, matrixed, and at times ambiguous environment where being proactive is key. You will lead with consumer first and omni-channel mindset to deliver market competitive speed across all orders. Peer mentoring and training is also expected in this role.
Requirements
- Bachelor’s degree in Business, Supply Chain, Operations or related field. Will accept any suitable combination of education, experience and training
- 2+ years of experience in supply chain, operations, process improvement or strategic communication.
- Proactive individual with knowledge and experience in supply chain
- Strong written and verbal communication
- Strong problem solving, critical thinking, and proactiveness
- Ability to analyze, influence, and storytelling with data
- Experience with SAP, Excel, Tableau
- Ability to challenge the status quo and curate short and long-term supply chain strategies to support continuous improvements
Responsibilities
- Build expertise in Partners’ business requirements, routing guides, vendor agreements, and supply chain capabilities.
- Conduct operational calls, orderbook audits, and order writing workshops to influence Partner order writing behavior and maximize supply chain efficiencies.
- Work across MSC teams to develop, leverage, and streamline best practices.
- Monitor key KPIs by partnering with Business Analyst on ship goal forecast and escalate risks, opportunities, and recommendations.
- Provide critical insights to Ship to Plan processes by collaborating closely with internal logistics and commercial teams, and external supply chain teams.
- Drive standard reporting to provide order tracking in season and forward looking to ensure on time delivery and efficient supply chain flow.
Benefits
- Information about benefits can be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
