Account Management Manager

Wray Ward LLC•Charlotte, NC

14h•Onsite

About The Position

The Account Management Manager (AMM) loves their Clients! They passionately cultivate Client relationships that are enduring and trusted. AMMs also act as the quarterback of the WW team, planning and implementing Client projects by drawing on our internal teams’ skills to help their Clients satisfy their marketing communications needs. AMMs love a great idea and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well-positioned to gain support within the Client organization.

Requirements

3–5 years of agency experience in leading account projects or equivalent client experience
Demonstrated success in attracting, managing and growing clients
Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics
Must be willing to travel up to 20%
Bachelor’s degree
Authorization to work in the United States

Responsibilities

Earn trust and respect with key Client contacts by being proactive, can-do, and solution-focused
Support Account Management Director (AMD) and internal teams in the development of Client budgets and plans
Work closely with the Creative Strategy and Brand Strategy teams to frame up and participate in strategy development and support and measurement of overall campaign goals
Work closely with the PM team and be accountable for all tasks, ensuring quality and on-time delivery
Collaborate with internal departments, ensuring programs stay on strategy, on time and on budget
Demonstrate problem-solving abilities and foster innovative solutions to meet Clients’ needs
Work closely with the AMD on pinpointing organic growth opportunities
Anticipate Client needs and address any potential issues to ensure WW delivers joy to our Clients.
Add value at all stages of the process and seek opportunities to make the work better
Continuously seek opportunities to learn more about the Client's industry and issues directly impacting their business
Take center stage through thoughtfully presenting plans and recommendations, as appropriate, always striving to earn your standing ovation
Be the Client advocate within the WW walls - and the WW advocate within our Client’s walls
Demonstrate excellent written, verbal and listening skills
Be comfortable and adept in representing Wray Ward with a Client’s senior management
Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader
Communicate in a clear, coherent and professional manner
Be self-assured as well as sensitive when leading Client team members
Maintain a candid professional relationship with other Wray Ward staff
Be a team builder and a team player
Inspire a contagious passion for strategic creative solutions
Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk
Respect all equally, internally and externally
Passionately uphold the agency brand, culture and values
Collaborate among multiple departments effectively and efficiently
Be accountable for meeting goals and expectations