Account Management Intern
About The Position
Kensington delivers highly personalized travel experiences globally, tailored to individual client desires with local private guides. The company focuses on creating unique, memorable journeys across various travel segments including Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. They are seeking a dynamic and enthusiastic individual for a part-time Account Management Intern position. This internship provides a unique opportunity to gain hands-on experience in the travel industry, specifically in partner analytics, reporting, performance metrics, and account management support. The intern will be involved in various aspects of partner relations and Net Promoter Score (NPS – client feedback programs), offering a chance to learn about Account Management and Commercial Partner Relations.
Requirements
- Currently enrolled in a relevant academic program (e.g., Hospitality Management, Tourism, Business Administration, etc.)
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to multitask and prioritize tasks effectively
- Exhibits a positive attitude and outlook in all situations
- A proactive self-starter who isn’t afraid to improvise or make independent decisions when needed
- Excellent time management skills and ability to meet deadlines
- Computer and technically savvy – proficient with Windows & Microsoft Office (Word, Excel, Outlook)
Responsibilities
- Assist with NPS program & reporting
- Assist with partner performance analytics
- Assist with slide development for business reviews
- Assist with partner database hygiene
- Assist with partner processes (deposits, urgent payment requests tracking and more)
- Additional Ad Hoc account management support based on interest level and performance
Benefits
- Exposure to how a high-level tour operator works with their travel agency partner network
- Destination-specific FAM presentations: Get to learn about a country from a Destination Expert’s perspective
- Self-guided “Tips from the Top” training: Develop or further improve your skills such as e-mail etiquette, persuasive communication, how to succeed as a sales specialist, and many more
- Learn about the world of NPS: How do companies within industries beyond just travel track and measure their client satisfaction – and what to do with this information?
- Shadowing sessions: Discover the world of FAMs and how they contribute to our business and customer experience, step into the shoes of our Support Teams and Destination Experts to follow their day and learn from the best
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
