Account Management Associate
About The Position
MiDOG is seeking a motivated and customer-focused Account Management Associate to help expand adoption of our innovative Next-Generation Sequencing (NGS) diagnostic solutions for veterinary medicine. Reporting to the CEO, this role is responsible for developing long-term customer relationships, supporting new and existing accounts, identifying growth opportunities, and serving as a trusted advisor to veterinary professionals. The ideal candidate combines scientific curiosity with exceptional communication skills and a passion for helping customers improve patient outcomes through advanced diagnostics. This individual will work cross-functionally with Sales, Marketing, Product, and Scientific teams to deliver an outstanding customer experience while contributing to MiDOG's continued growth.
Requirements
- Bachelor's degree in Biology, Microbiology, Veterinary Science, Animal Science, Life Sciences, or related field.
- 2–4+ years of experience in Account Management, Customer Success, Technical Sales, or Business Development.
- Experience in veterinary diagnostics, biotechnology, life sciences, pharmaceuticals, or healthcare preferred.
- Excellent verbal, written, and presentation skills.
- Ability to communicate complex scientific concepts to diverse audiences.
- Strong organizational skills with the ability to manage multiple priorities.
- Self-motivated, proactive, and results-oriented.
- Experience with CRM systems (NetSuite, Salesforce, Monday.com, HubSpot, or similar) preferred.
- Willingness to travel up to 20–30% as needed.
Responsibilities
- Build and maintain strong relationships with veterinary clinics, hospitals, universities, and strategic partners.
- Serve as the primary point of contact for assigned customer accounts throughout the customer lifecycle.
- Generate qualified sales opportunities through networking, referrals, marketing campaigns, and customer engagement.
- Educate customers on MiDOG's NGS-based diagnostic solutions and their clinical applications.
- Develop expertise in MiDOG's diagnostic portfolio and effectively position our solutions against competitive offerings.
- Conduct virtual and in-person product demonstrations, educational presentations, and training sessions.
- Collaborate with Marketing and Business Development to identify new markets and growth opportunities.
- Partner with Product Development and Scientific teams by providing customer insights and market feedback.
- Interface with the Customer Support team to understand customer inquiries, technical challenges, and common support trends, ensuring a seamless customer experience and identifying opportunities for account growth.
- Maintain accurate customer records, activities, and pipeline information within CRM systems (HubSpot, NetSuite).
- Monitor customer satisfaction, proactively address concerns, and identify opportunities for account expansion.
- Analyze customer trends and prepare account reports to support business planning.
- Stay informed on developments in veterinary diagnostics, infectious disease testing, and industry trends.
- Represent MiDOG at industry conferences, trade shows, and customer events as needed.
Benefits
- Medical, Dental, Vision, and Life Insurance Coverages
- EAP Sessions
- Vacation Time plus Company Holidays
- Paid Sick Leave
- Generous 401(K) with matching
- Employee Referral Bonus
- Complimentary fruit, snacks, and beverages
- Complimentary catered lunches on Thursdays
- Cell phone stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
