Account Management and Field Sales Manager

Daimler Truck North America•Portland, OR

2d•Remote

About The Position

This remote, field-based position provides dealer and distributor support for aftermarket parts management, including parts sales, customer service, and business performance. The role helps dealers and distributors implement programs and grow parts sales, working with District Parts Managers in adjacent regions when dealer groups span regional boundaries. The territory is Minnesota, Michigan, Montana, and the Dakotas. Candidates must reside within the territory they support; the posting also lists Kentucky, Michigan, Ohio, Minnesota, Idaho, Montana, North Dakota, or South Dakota as eligible locations. The role reports to the Director of Parts Sales – West and may oversee a large district averaging approximately 30 locations. Travel of 50% or more is required. The position offers a starting salary range of $128,000 to $164,000 USD, depending on knowledge, skills, and experience. Relocation assistance is not available. The role is not open to visa sponsorship or existing visa holders; applicants must be legally authorized to work permanently in the country where the position is located. The final candidate must successfully complete a criminal background check and may be required to complete a pre-employment drug screen. Daimler Truck North America describes its work as developing sustainability and future-driving technologies, including electric, hydrogen, and autonomous solutions. Its portfolio includes Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. The company states its commitment to workforce inclusion and equal employment opportunities.

Requirements

Bachelor of Science or Bachelor of Arts degree plus 8 years of professional experience, or 3 years of directly relevant experience; alternatively, 10 years of relevant experience may substitute for a degree.
Proven expertise in Microsoft Office.
Strong oral and written communication and presentation skills.
Ability to work across all organizational levels and with cross-functional groups.
Ability to work independently and prioritize tasks.
Strong sales track record and product sales background.
Strong analytical skills.
Ability to travel 50% or more.
Candidates must reside within the territory they will support; the posting identifies Kentucky, Michigan, Ohio, Minnesota, Idaho, Montana, North Dakota, and South Dakota as eligible locations.
Must be legally authorized to work permanently in the country where the position is located; visa sponsorship and applications from existing visa holders are not available.
Final candidate must successfully complete a criminal background check; a pre-employment drug screen may also be required.

Nice To Haves

Working knowledge of DTNA's Paragon parts system.
Working knowledge of Salesforce.
Working knowledge of Tableau.
Working knowledge of Excelerator.
Experience with SKUgle.

Responsibilities

Improve parts department operational performance at the dealer and distributor level.
Develop innovative approaches to help dealers and distributors meet national aftermarket parts performance standards and provide consistent services to truck customers.
Conduct operational audits and recommend corrective actions based on analysis of results.
Build effective working relationships between dealer or distributor principals and parts managers to improve adoption of corporate programs and aftermarket performance standards.
Work with dealer principals to maintain commitment to aftermarket parts objectives and parts manager performance.
Provide headquarters staff with field intelligence on program effectiveness, training needs, market trends, end-customer behavior, and competitive activities.
Advise dealer and distributor personnel on achieving marketing and financial goals for parts.
Recommend changes to facilities, personnel, and business plans as needed.
Analyze dealer and distributor parts-business finances and recommend improvements in pricing, cost control, absorption, and related areas.
Help dealer and distributor personnel develop annual parts business plans.
Promote and support dealer and distributor parts sales efforts regularly.
Develop dealer- and distributor-level sales and merchandising programs consistent with national standards and corporate guidelines.
Provide market analysis to help dealers and distributors create and execute aftermarket parts marketing plans.
Monitor territory performance and adjust sales plans to achieve individual and DTNA sales targets.
Regularly call on end customers with dealer or distributor sales and service personnel.
Analyze customer needs and assess how effectively aftermarket support serves end customers.
Assess dealer and distributor systems requests and questions, determine their complexity, and initiate appropriate regional or headquarters action.
Analyze dealer and distributor requests for technical or managerial training and forward them as appropriate.
Promote and support headquarters training programs and provide personalized onsite training when required.
Serve as a technical consultant on company and dealer or distributor systems activities.
Provide training and liaison between headquarters IT staff and dealer or distributor personnel as required.
Improve dealer and distributor sales effectiveness by deploying DTNA sales programs, including Excelerator Analytics, Dealer Marketing Tool, Solutionist Selling Techniques, and Parts Academy Training.

Benefits

Annual bonus program.
401(k) company contribution, with company matching up to 6% and a non-elective company contribution of 3% to 7%, depending on age.
Starting at 4 weeks of paid vacation.
13 or more calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans.
Wellness programs.
Onsite fitness facilities at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.