Account Maintenance Specialist

Conservice•Logan, UT

14h•Hybrid

About The Position

The Account Maintenance Specialist supports successful property launches by investigating account setup and utility processing challenges. This is a primarily database-focused, minimal-phone role, with phone use limited to 5% or less of the workday. The specialist researches system issues, updates database records, tracks utility-provider changes, and helps optimize workflows so utility bills can be processed smoothly. The role also serves as an operational resource for clients and internal teams, supporting accurate system setups. The position offers a hybrid schedule, with in-office work Tuesday through Thursday and remote work on the other two weekdays.

Requirements

A naturally curious, investigative approach and willingness to determine the cause of system discrepancies.
Exceptional accuracy and organizational skills, including the ability to manage priorities and deliver results.
Strong focus and self-motivation when performing detailed or repetitive data tasks.
Ownership and accountability for work quality and performance.
Clear, professional written and verbal communication skills.
Comfort working primarily in databases, back-end systems, and written correspondence, with phone use of 5% or less.

Responsibilities

Investigate database accounts to identify and resolve issues preventing utility bills from processing correctly.
Update and maintain property and account information in the Conservice system to ensure accuracy and prevent future setup roadblocks.
Research changes with utility providers and accurately add new vendors to the internal database.
Identify workflow inefficiencies and collaborate on creative, streamlined solutions.
Support clients and internal teams as an operational resource to ensure accurate system setups.