Account Implementation Manager 1 (Remote)

ManhattanLife Insurance & Annuity Company•Remote WI, WI, US, SC

15h•Remote

About The Position

The Account Implementation Manager 1 (AIM 1) works as part of the Account Services team. Responsible for implementing new Voluntary Benefits groups, re-enrollment activities for existing groups and ongoing servicing activities involving enrollment, billing and claims activity. Acts as liaison between Sales/Marketing team and operations teams for audits and updates involving multiple departments.

Requirements

Bachelor’s degree preferred with experience in account implementation and/or account servicing.
Strong interpersonal and communication skills needed to manage and work with many different personalities and styles.
Ability to interact professionally and confidently with clients across a variety of communication methods such as WebEx, email, phone, or face-to-face meetings.
Must be able to multi-task with implementations at various stages and set priorities accordingly.
Independent decision-making, organizational, planning and problem-solving.

Nice To Haves

Insurance experience
Advanced Excel skills in pivot table and vLookup

Responsibilities

Responsible for the end-to-end management of the implementation process and key deliverables for new employer groups.
Collaborate, coordinate, and communicate with operational departments regarding implementation and build changes/updates for assigned book of business.
Perform audits and lead operational teams in updates required to resolve discrepancies.
Complete special projects and tasks as assigned.