Implementation Engineer (Remote)

Tealium

2d•$85,000 - $110,000•Remote

About The Position

Tealium is seeking an Implementation Engineer to join their Field Engineering team. This customer-facing technical role involves working closely with account teams and customers to ensure successful implementations, accelerate platform adoption, and achieve measurable outcomes throughout the customer lifecycle. The position requires a blend of technical consulting, solution design, customer data strategy, and data analysis to support complex customer environments. The Implementation Engineer acts as a trusted advisor, helping customers overcome technical challenges, optimize their use of the platform, and realize sustained business value through proactive guidance. The role emphasizes strategic thinking, independent operation, effective use of AI and modern tools, and driving efficient outcomes. Key attributes for success include strong ownership, resourcefulness, data-driven decision-making, adaptability, continuous learning, and a collaborative approach. The role also involves leveraging AI-powered tools and modern workflows to enhance implementation delivery, improve data quality, and troubleshoot issues efficiently.

Requirements

3+ years of experience in client-facing technical roles such as implementation, solutions consulting, technical support, or customer-facing engineering within a SaaS, digital technology, martech, or data environment.
Strong experience in troubleshooting and resolving technical issues related to tagging, APIs, SDKs, integrations, data discrepancies, and front-end implementations in complex customer environments.
Deep familiarity with digital marketing technologies, tag management, customer data platforms, digital analytics, and data/AI-driven workflows across web, mobile, and connected applications.
Demonstrated ability to leverage AI-powered tools and modern workflows (e.g., code assistants, analytics copilots, automation tools) to accelerate debugging, improve solution quality, and increase delivery efficiency.
Strong written and verbal communication skills in English are required; Spanish language proficiency is a plus.
Proficiency with SQL and data analysis to validate implementations, assess data quality, identify issues, and generate actionable customer insights and recommendations.
Expert in JavaScript, HTML, CSS, Python, JS frameworks, and experience in mobile frameworks or other coding languages.
Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
Ability to lead customer-facing discussions, manage expectations, navigate escalated issues, and collaborate effectively across internal teams, partners, and customers.
Demonstrated ownership mentality with the ability to independently manage customer expectations, drive issue resolution, and execute without heavy reliance on program or project management support.
Data-driven mindset with the ability to make decisions grounded in analysis, measurement, and customer impact.
Continuous learner with a strong interest in emerging technologies, especially AI-enabled tooling and modern implementation practice.
Ability and willingness to travel approximately 20% to support customer engagements, onsite meetings, and other business needs.

Nice To Haves

Experience working with Tealium products and solutions is strongly preferred.

Responsibilities

Proactively support customer adoption, expansion, and technical success across proof of value, implementation, and forward-deployed engagements.
Collaborate with customers, account teams, and partners to design and implement end-to-end solutions that connect data collection, enrichment, activation, and measurement to clear business and AI-driven outcomes.
Lead discovery and solutioning sessions to clarify goals, validate feasibility, assess customer architectures and implementation maturity, and identify technical risks, adoption blockers, optimization opportunities, and new use cases.
Serve as a trusted technical advisor to customer stakeholders, translating complex technical concepts across data, marketing, IT, and emerging AI-focused use cases in a clear and actionable way.
Leverage AI tools and modern workflows (including code assistants, automation, and analytics copilots) to accelerate implementation delivery, improve solution quality, and surface insights more efficiently.
Use SQL, data analysis, visualization, and AI-assisted analytics to validate data quality, identify patterns, and generate scalable, customer-ready insights and recommendations.
Troubleshoot complex technical issues across JavaScript tags, APIs, SDKs, integrations, and data pipelines, using both traditional debugging methods and AI-assisted diagnostic approaches to accelerate resolution.
Support proof of value and expansion opportunities by identifying technical requirements, validating solution fit, documenting key decisions and next steps, and applying deep expertise in Tealium’s solutions across customer engagements.
Identify, evaluate, and implement AI-enabled and modern tooling opportunities to improve implementation efficiency, reduce manual effort, accelerate time-to-value, and optimize delivery outcomes at scale.
Act as a bridge between technical execution and business outcomes, ensuring every implementation is tied to measurable customer value and long-term success.