Account Growth Specialist

Gordon Food Service • Wyoming, MI

12d • Hybrid

About The Position

As an Account Growth Specialist, you will be a critical link between our customers and store leadership for Gordon Food Service's retail operations. Your mission is to turn "lost sales" into loyal accounts and transform customer feedback into actionable solutions that drive revenue. In this role, you will focus on two critical pillars: Revenue Recovery and Growth Activation. Execute high-volume outreach campaigns to reactivate customers and diagnose reasons for dissatisfaction to prevent future lost sales. Use data to identify opportunities, communicating service improvements and new solutions to win back former accounts. Actively seek out new high-value customers and identify opportunities within existing accounts to increase order frequency and product range. Lead weekly strategy syncs with Store Managers to align on local opportunities, delivery capacity, and customer insights. Provide real-time feedback to leadership regarding competitor tactics and local market shifts. Maintain high data quality by documenting all call activity and customer feedback within our CRM.

Requirements

• 2+ years of experience in kitchens or food service, with direct experience working with chefs, kitchen managers, or food service buyers.
• Bilingual (English & Spanish) language skills (required)
• Exceptional written and verbal communication skills, with a talent for crafting persuasive outreach.
• High proficiency in Google Suite (Gmail, Calendar, Sites, Drive, Docs, Groups), and CRM reporting/data visualization tools (e.g., Tableau or Excel).
• A commitment to serving others, building trust, and valuing differences while delivering high-quality results.

Nice To Haves

• A Bachelor’s degree in Business, Sales, Merchandising, or Marketing is preferred, though equivalent experience is valued.

Responsibilities

• Execute high-volume outreach campaigns to reactivate customers and diagnose reasons for dissatisfaction to prevent future lost sales.
• Use data to identify opportunities, communicating service improvements and new solutions to win back former accounts.
• Actively seek out new high-value customers and identify opportunities within existing accounts to increase order frequency and product range.
• Lead weekly strategy syncs with Store Managers to align on local opportunities, delivery capacity, and customer insights.
• Provide real-time feedback to leadership regarding competitor tactics and local market shifts.
• Maintain high data quality by documenting all call activity and customer feedback within our CRM.

Benefits

• Weekly pay!
• Hybrid office/work from home schedule.
• Strong focus on employee development & growth.
• Annual Bonus! 10% annual performance-based bonus potential.
• Healthcare Benefits on your first day of employment!
• An option that's free to GFS employees.
• Immediate Retirement Savings: 401(k) retirement plan with company match! No waiting period required!
• Company Profit-Sharing (which means the money comes back to you) after you have been employed with us for 90 days!
• Tuition Reimbursement (extends to family).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level