Account General Manager

Gainwell Technologies LLC

19h

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. At Gainwell, we embrace complex challenges with trusted expertise to deliver transformational outcomes. We empower clients through innovative technologies and solutions to deliver great health and human services outcomes. Our clients, across 50 states and territories, trust us to support over 58 million recipients and beneficiaries with over 2 billion claims and encounters processed annually. Come join the Gainwell team by applying for the following role. We are looking for an Account General Manager with high energy and creativity to work with an innovative and transformative client.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent with preference of a Master’s degree in one of these fields
10-12 years’ experience in account leadership roles such as sales, delivery or business management
Experience in business operations management
A minimum of ten (10) years’ experience managing a large-scale government or private sector healthcare contract valued at twenty (20) million dollars or more
Knowledge of Medicaid/Medicare regulations/standards, as well as cost reporting, profit and loss, and budget compliance
Experience working in a matrixed environment
P & L, sales and risk management skills

Responsibilities

Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader
Manage the operations of your account, including SLAs, security remediation, outage management, resource oversight, staffing, project health, implementations, and quality assurance
Understand the data and own the outcomes for your client
Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals
Harness Gainwell innovative spirit to meet and exceed contractual commitments
Guide and mentor the delivery and operations team for your account
Manage the financial quality of the account
Delivers on company’s contractual commitments
Understands operations and delivery data
Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor
Establishes and manages, a program to achieve client service excellence
Leads all employees who provide services to the client, either directly or indirectly
Develops strategy and obtains buy-in from all stakeholders
Leads large, cross-functional teams
Contributes to the development of innovative principles and ideas
Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
Meets or exceeds financial commitments