Customer Service / Account Fulfillment Coordinator

Olea Kiosks Inc. • Cerritos, CA

4h • Onsite

About The Position

As an Account Fulfillment Coordinator, you will be the operational engine behind our most strategic and custom programs. You'll ensure customer orders are executed with precision — from intake through delivery — by coordinating across departments, managing timelines and risks, and serving as a trusted point of contact for our customer base. This role is ideal for someone who enjoys driving outcomes, staying organized amidst complexity, and growing into broader account ownership. Our customers rely on seamless coordination to ensure their kiosks are built and delivered exactly as needed. This role ensures confidence at every stage of the process — bridging sales and operations, resolving challenges before they escalate, and upholding Olea’s standard of excellence.

Requirements

• 2+ years of experience in customer fulfillment, account coordination, or similar operations roles
• Proven track record in managing complex or strategic customer accounts
• Strong organizational skills with the ability to manage multiple priorities independently
• Effective communication skills, both written and verbal
• Experience working cross-functionally in a fast-paced environment
• Familiarity with ERP systems (e.g., ABAS), project tracking tools (e.g., Monday.com), and Microsoft Office Suite
• High attention to detail, follow-through, and a sense of ownership

Nice To Haves

• Bilingual in English and Spanish is a plus

Responsibilities

• Manage end-to-end order fulfillment, ensuring accuracy, timeliness, and alignment with customer specifications.
• Review job sheets, quotes, and POs to confirm order configurations and delivery requirements.
• Initiate and track order entry, production progress, and shipping schedules.
• Serve as the day-to-day liaison for Olea's customers, providing proactive updates and issue resolution.
• Monitor dependencies like customer-supplied components and ensure clarity on delivery timelines.
• Coordinate cross-functional efforts across Sales, Engineering, Procurement, Production, and Logistics.
• Identify fulfillment risks early and communicate solutions clearly and promptly.
• Support spare parts fulfillment and post-delivery follow-ups.
• Contribute to internal tools, SOP documentation, and continuous improvement initiatives.
• Support and eventually lead customer meetings and program reviews as account complexity grows.

Benefits

• Competitive Pay — Starting at $25/hour.
• Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
• Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
• 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
• Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
• Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
• Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
• Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed