Account Fraud Investigator

MSUFCU • East Lansing, MI

13d • Hybrid

About The Position

The Fraud Prevention Department supports the Credit Union through fraud monitoring and risk mitigation. Account Fraud Investigators review accounts and transactions across channels—including bill pay, checks, ACH, and wires—to identify fraudulent activity and mitigate losses to the Credit Union and its members. They monitor and take action on new account openings, loan originations, remote account access and deposits, and other transactional activity to help secure members’ funds and minimize risk of loss.

This position may be performed onsite or in a hybrid arrangement, with 1–2 days per week onsite at the East Lansing Headquarters. The standard schedule is 40 hours per week during operating hours: Monday through Thursday, 8:30 a.m.–6:30 p.m.; Friday, 8:30 a.m.–7:00 p.m.; and rotating Saturdays, 8:00 a.m.–3:00 p.m. Employees who work a Saturday receive a consistent day off during the week to offset their hours. Scheduled hours may change based on business needs and department growth. Employment is contingent on the agreed work arrangement and work location, and changes to arrangements or work outside the employee’s city or state of residence may not be accommodated.

The Level I role investigates and responds to suspected account fraud, communicates with members and Credit Union employees, documents investigative activity, applies relevant regulatory and internal requirements, and supports fraud mitigation strategies. It also requires protecting assets, maintaining operational controls, and providing informed guidance to members.

Requirements

• High school diploma or equivalent.
• Prior experience in the financial industry.
• Demonstrate the Credit Union’s core competencies: Communicate; Navigate Change & Evolve; Solve Problems & Make Decisions; Plan, Prioritize, and Achieve; and Collaborate.
• Demonstrate digital literacy, time management, initiative, superior service, critical thinking, detail orientation, change management, self-awareness, and teamwork.

Nice To Haves

• Bachelor’s degree, or currently pursuing a bachelor’s degree, in business, finance, criminal justice, or a related area of study.

Responsibilities

• Review applications, access points, accounts, and transactions for fraudulent activity and take appropriate action, such as restricting account activity, to prevent fraud losses and recover funds.
• Investigate claims or potential losses involving checks, ACH, bill pay, wires, M2M, and other non-card payment channels in accordance with laws, regulations, policies, and procedures.
• Promptly and professionally interview members by phone or through Credit Union messaging systems about fraudulent or potentially fraudulent account activity.
• Provide account fraud expertise to service-area employees reviewing and responding to potentially fraudulent activity.
• Educate and advise members about account and personal-identification information security, reporting, and arrangements for resolving fraud-related negative balances.
• Handle escalated member situations and take appropriate action to resolve them.
• Complete management-assigned projects that produce quality, action-driven results within provided deadlines.
• Use investigation knowledge to develop awareness of emerging fraud trends and communicate those trends in support of fraud mitigation strategies.
• Accurately and promptly document account reviews, member contacts, and actions taken so information is available to member-serving employees, other employees, and management.
• Apply Regulations E and Z and perform due diligence consistent with KYC/CIP guidelines when investigating fraud cases.
• Understand and follow Credit Union policies and procedures to ensure compliance and accountability for operational risk management.
• Adhere to internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of Credit Union operations.
• Perform other duties as assigned.

Benefits

• 100% company-paid health, dental, vision, life, and long-term disability premiums.
• Up to 26 days of PTO within the first year.
• Volunteer Time Off.
• 11 paid holidays.
• 401(k) with a company match.
• Tuition reimbursement.
• Up to 12 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED