Account Fraud Investigator

MSU Federal Credit Union•East Lansing, MI

19d•$20 - $21•Hybrid

About The Position

The Account Fraud Investigator works in the Fraud Prevention Department, supporting the Credit Union through fraud monitoring and risk mitigation. The role reviews accounts and transactions across channels such as bill pay, checks, ACH, and wires to identify fraudulent activity, mitigate losses, and help secure members’ funds. Investigations may also involve new account openings, loan originations, remote account activity and deposits, and other transactions. The position is available onsite or hybrid, with hybrid work described as 1–2 days per week at the East Lansing Headquarters. The schedule is a standard 40-hour week during operating hours: Monday through Thursday, 8:30 a.m.–6:30 p.m.; Friday, 8:30 a.m.–7:00 p.m.; and rotating Saturdays, 8:00 a.m.–3:00 p.m. Employees who work a Saturday receive a consistent weekday off to offset their hours. Scheduled hours may change based on business needs and department growth. The starting pay is $20–$21 per hour, depending on experience. Employment offers are contingent on the agreed work arrangement and location. The Credit Union may not be able to accommodate temporary or permanent work-arrangement changes or employment outside the city or state where the new hire resides when offered employment.

Requirements

High school diploma or equivalent.
Prior experience in the financial industry.
Demonstrate the Credit Union’s core competencies: communicate; navigate change and evolve; solve problems and make decisions; plan, prioritize, and achieve; and collaborate.
Demonstrate functional competencies including digital literacy, time management, initiative, superior service, critical thinking, detail orientation, change management, self-awareness, and teamwork.

Nice To Haves

Bachelor’s degree, or currently pursuing one, in business, finance, criminal justice, or a related area of study.

Responsibilities

Review applications, access points, accounts, and transactions for fraud and take appropriate action, such as restricting account activity, to prevent losses and recover funds.
Investigate fraud claims or potential losses involving checks, ACH, bill pay, wires, M2M, and other non-card payment channels in accordance with applicable laws, regulations, policies, and procedures.
Interview members promptly and professionally by phone or through Credit Union messaging systems regarding fraudulent or potentially fraudulent account activity.
Provide account-fraud expertise to service-area employees reviewing and responding to potentially fraudulent activity.
Educate and advise members about account and personal-identification information security, reporting, and arrangements for resolving fraud-related negative balances.
Handle escalated member situations and take appropriate action to resolve them.
Complete management-assigned projects that produce quality, action-driven results within deadlines.
Use investigation findings to develop awareness of emerging fraud trends and communicate them in support of fraud-mitigation strategies.
Thoroughly and promptly document and report account reviews, member contacts, and actions taken so information is current for member-serving employees, other employees, and management escalation.
Apply Regulations E and Z and perform due diligence under KYC/CIP guidelines when investigating fraud cases.
Understand and follow Credit Union policies, procedures, and internal controls to comply with requirements, manage operational risks, safeguard assets, prevent fraud, and maintain operational integrity.
Perform other duties as assigned.

Benefits

100% company-paid health, dental, vision, life, and long-term disability premiums.
Up to 26 days of PTO within the first year.
Volunteer Time Off.
11 paid holidays.
401(k) with a company match.
Tuition reimbursement.
Up to 12 weeks of paid parental leave.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume