Account Executive, Small-Mid Size Business

CVS Health•Hartford, MA

7d•$56,855 - $111,414

About The Position

The Account Executive manages a locally aligned book of small- and mid-size employer business, including Aetna Funding Advantage and 51+ fully insured groups. The role builds and maintains internal and external relationships to support customer satisfaction, renewals, retention, cross-sales, up-sales, and sales growth. It identifies retention concerns and develops mitigation strategies with leadership, presents solutions with internal partners, and collaborates across account teams and functional support areas to resolve complex product or service issues. The Account Executive offers solutions for evolving client needs, monitors customer satisfaction across product lines and services, and supports broker education and producer relationship development. The role also presents customer reporting with analytics, trends, and recommendations for additional programs and services. Communication may take place by phone or in person, and travel to offsite meetings or training may be required. An active resident health insurance producer license is required.

Requirements

Active Health Insurance Resident State producer license.
3–5 years of relevant industry experience.
Multifunctional experience, such as account management, sales, commercial, or small- to mid-size business.
Experience making formal presentations.
Bachelor’s degree or equivalent work experience.

Responsibilities

Build and maintain strong relationships with a locally aligned book of business to support case renewals and customer retention.
Deliver renewals, cross-sales, and up-sales, and grow sales.
Identify customer concerns and retention barriers, review mitigation strategies with leadership, and present solutions with internal partners.
Collaborate with account team members and functional support areas to address complex product or service issues and meet client needs.
Offer creative product and service solutions for evolving client needs, including benefit buy-down strategies and Aetna plan features that add member value.
Monitor client product lines and services to ensure customer satisfaction.
Support and educate brokers on Aetna differentiators and develop producer relationships associated with assigned customers.
Present customer reporting with meaningful analytics, trends, and recommendations for additional programs and services.
Communicate with internal and external parties by phone and/or in person; travel to offsite meetings and training may be required.