Account Executive

NextGen Federal Systems•Remote GA, GA

About The Position

The Account Executive II is responsible for selling the company's products or services to new business accounts and maintaining relationships with existing accounts. Contact and visit customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products. Serve as a point of escalation for issues or activities that the customer encounters during product utilization and expedites the resolution of customer problems/complaints. Prioritize issues appropriately within the organization and manage to satisfactory resolution. Develop in concert with the client an overall strategic account plan, including organizational structure, key executives and stakeholders, overall organization objectives and requirements, I.T. and consulting needs that can be filled by company. Establish and maintain executive level and key stakeholder relationships with the strategic account. Manage expectations of all stakeholders by effectively communicating through meetings, verbal, written and email. Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensure sales, support, and training departments provide post implementation support to strategic account as applicable. Organize and conduct the product, technical presentation and demonstrations as necessary. Quantify with client return on investment metrics and create case studies when possible. Serve as a liaison between strategic client for prospective client reference and/or site visit opportunities.

Requirements

Bachelor's Degree in Finance, Accounting, Business Administration, Marketing, or related discipline, or any combination of education and experience which would provide the required qualifications.
4+ years of experience in sales.
Knowledge of sales and customer service best practices.
Thorough understanding of company products, services and capabilities, and effectively communicates all offerings to the client.
Proficient in Microsoft Office.
Customer focus.
Negotiation skills.
Communication skills.
Interpersonal skills.
Research skills.
Business acumen.
Presentation skills.
Organized with attention to detail.
Ability to gain acceptance of a product, service, or idea.
Ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.
Ability to establish and maintain effective working relationships through collaboration and respect.

Responsibilities

Selling the company's products or services to new business accounts and maintaining relationships with existing accounts.
Contacting and visiting customers regularly to maintain account relationships, advise of new product and service offerings, and obtain feedback.
Serving as a point of escalation for customer issues and expediting problem resolution.
Developing strategic account plans in collaboration with clients.
Establishing and maintaining executive-level and key stakeholder relationships.
Managing stakeholder expectations through effective communication.
Working closely with the project team to identify potential issues and opportunities.
Ensuring sales, support, and training departments provide post-implementation support.
Organizing and conducting product and technical presentations and demonstrations.
Quantifying return on investment metrics and creating case studies.
Serving as a liaison between strategic clients for reference and site visit opportunities.