Account Executive

Medical Mutual • Chicago, IL

2d • Hybrid

About The Position

Serves as a primary point of contact for broker partners for implementations, sales, service, policy renewals, and policy retention for the full suite of the Company’s supplemental insurance Individual products. Develops relationships with brokerage principles, key brokerage leaders, and producers and continuously provides each contact with anticipatory service by quickly responding to questions and issues. This is a hybrid role requiring 3 days per week on-site in our Chicago, IL or Oklahoma City, OK office. Seeking applicants that reside within a 50-mile radius of the Chicago, IL or Oklahoma City, OK office.

Requirements

• Bachelor’s degree in business management, marketing, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
• 2 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.
• Accident, Health, and Life License with applicable State Department of Insurance preferred.
• Any applicable insurance license required for doing business in assigned states.
• Excellent oral, written and interpersonal communication skills.
• Ability to interact with and present to various levels of staff and management.
• Intermediate computer skills with emphasis on Microsoft Word, Excel, PowerPoint, Teams and Outlook; ability to quickly learn new systems/processes.
• Strong collaboration and teamwork skills.
• Good organizational skills and the ability to multi-task; manage and prioritize multiple client needs.
• Good analytical skills.
• Ability to interpret data and apply to daily operations.
• Knowledge of health, life, home health care, and indemnity insurance individual and senior market products.
• 5 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.
• Proficiency with CRM systems.

Responsibilities

• Develops and sustains relationships with broker principals, senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership.
• Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning.
• Takes the lead in addressing, resolving and tracing root cause for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting.
• Maintains documentation of account activity.
• Works with broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients.
• Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities.
• Coordinates with other necessary partners – TPA, broker partner, bank, technology organizations, etc.
• Manages the successful initial and ongoing commissions payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues.
• Maintains and reports results of all active campaigns.
• Monitors and communicates premium payment issues to producer/client/management.
• Facilitates quarterly updates / meetings / results communication with key broker relationships and large agent producers.
• Acts as Operations liasion on new broker acquisition and implementation into the organization.
• Performs other duties as assigned.
• Develops and sustains relationships with complex broker principals senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership.
• Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning.
• Takes the lead in addressing, resolving and tracing root case for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting.
• Works with large/complex broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients.
• Orients, trains and assists more junior level staff.

Benefits

• Laptop, monitors, keyboard, mouse and headset provided.
• Access to on-site fitness centers or gym membership reimbursement.
• On-site cafeteria.
• Discounts at many places.
• Opportunity to earn cash rewards for shopping with customers.
• Business casual attire, including jeans.
• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Medical, dental, vision, life and disability insurance.
• Employee Assistance Program.
• Company holidays.
• Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• Parental leave for eligible employees.
• Career development programs and classes.
• Mentoring and coaching.
• Tuition reimbursement up to $5,250 per year.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level