Account Executive

Dallas Convention & Visitors Bureau•Dallas, TX

1d•Hybrid

About The Position

At Visit Dallas, we do things bigger, bolder and with just the right amount of swagger. We believe that our powerful can-do energy and warm hospitality set us apart, while empowering others to be their best, boldest and most fearless selves. Our team is made up of dedicated, dynamic professionals who collectively commit to living out our Brand, Vision, Mission and Values. Our Brand Dallas is more than a city, it’s a state of mind – a maverick, can-do spirit expressed through a thriving arts scene, iconic sports culture, creative culinary influence and warm hospitality. Our Vision To elevate Dallas as a welcoming, must-visit destination. Our Mission To promote Dallas globally to benefit our community and visitors. We Value Trust, Respect, Accountability, Community, and Empowerment. Commitment to Our Culture Visit Dallas is committed to fostering a culture that values trust, respect, accountability, community and empowerment. We will demonstrate leadership that promotes inclusion and equal employment opportunities, and provide a work environment that is safe, healthy, harmonious, positive, professional and productive. This includes promoting collaboration where all team members are encouraged to participate and contribute to the achievement of our goals in service of our customers and community. We are committed to ensuring that our team members feel welcome and have an equal opportunity to connect, belong, and grow within the Visit Dallas Team. We encourage team members to make a positive contribution to the organization, our community and the hospitality industry, to elevate their skills and to be comfortable and confident as their authentic selves within the framework of professional guidelines that we have established as a team.

Requirements

Two years’ experience in a sales or services role in the hospitality industry
Learn and become proficient with online/cloud-based programs and software such as but not limited to Microsoft Office 365 Suite of products, Zoom Video Conferencing, Dropbox, CRM, OneDrive, Threshold 360, Cvent, EventsForce, Sendsites and Adobe Sign
Superior communication and interpersonal skills with all levels of management
High level of professional maturity
Critical thinker with strong organizational and problem-solving skills
Ability to exercise good judgment and work independently with minimal supervision
Ability to recognize and appropriately treat confidential information
Works well with multiple teams and diverse personalities
Efficient in coordinating multiple projects and tasks simultaneously, often under tight deadlines
Ability to pivot priorities based on real-time feedback or changing needs with patience and poise
Team player mentality, demonstrating dependability and accountability
Enthusiastic and eager to learn, with a growth mindset toward acquiring new skills

Responsibilities

Manage leads from 100-199 peak rooms including confirming receipt, converting leads, updating, and processing leads to definite status
Maintain and update CRM records, contact lists, and individual calendar in alignment with sales administration procedures, practices, and policies
Responsible for coordinating and executing site visits
Communicate with clients and customers efficiently and diplomatically with a confident, positive attitude and pleasant personality
Generate reports, searches, and update data in CRM
Create and deliver flawless documents and departmental communications to external and internal stakeholders to ensure all documents are in alignment with the Visit Dallas brand standards
Prepare Definite Booking Agreements and enter commitment summaries for incentives
Service definite groups; submit member referrals based upon clients’ needs as well as other bureau services
Effectively manage individual budget and report all expenses in a timely and accurate manner within Visit Dallas policies
Support special projects as needed
Adopt Claude AI and other approved technology tools to work more efficiently in the role
Attend and participate in sales meetings, training programs and other required meetings
Foster positive relationships with vendors, suppliers and other stakeholders
Contribute to the organization’s safe, healthy, harmonious, positive, professional and productive work environment and culture
Other tasks as assigned