Account Executive

BeDirect.•Southaven, MS

27d•Onsite

About The Position

The Account Executive (AE) is expected to be an ambassador for our clients and to meet the service levels promised. The AE will establish strong business relationships while supporting MFALS company mission and strategic initiatives. The AE is the primary person our clients will communicate with and must be professional, prompt and courteous always. The AE must have strong interpersonal and listening skills as well as be capable of problem analysis and problem solving while maintaining empathy and professional best practices. The AE will handle complaints promptly and must possess the necessary skills to be successful in problem resolution while defusing tension. The AE must interact with clear and prompt communication. The AE must have strong organizational skills and be detail oriented. The AE must understand and manage all facets of the client relationship to include communication, systems, and meetings. The AE will work with the Operations and Systems teams to ensure the account operates efficiently. The AE will be proficient in the operation of a computer and mouse. The AE will be proficient in the use of excel and word. The AE will understand this role may often be challenging and that he/she should be able to remain calm and polite in tough situations.

Requirements

Strong verbal and written communication skills in English.
Ability to understand the system and how it relates to the assigned client.
Proficiency in computer operation.
Proficiency in Microsoft Excel and Word.
Ability to remain calm and polite in tough situations.
Strong interpersonal and listening skills.
Capability for problem analysis and problem solving.
Ability to maintain empathy and professional best practices.
Skills for prompt complaint handling and problem resolution.
Ability to defuse tension.
Clear and prompt communication skills.
Strong organizational skills.
Detail-oriented.
Ability to understand and manage all facets of the client relationship.
Ability to work with Operations and Systems teams.
Ability to follow up with accounts daily.
Ability to respond to client communications within 1 business hour.
Ability to work with backup or assisting team members.
Ability to monitor and report on client activities.
Ability to communicate with team leaders for quoting VAS work.
Ability to bring hindering factors to the attention of SAM and SVP.
Ability to run and review unshipped order reports.
Ability to update shipping logs.
Ability to reach out to carriers to reschedule pickups.
Ability to review and import EDI Orders.
Ability to process released orders and prepare documents/labels.
Ability to enter system entries and log LTL/TL/WC.
Ability to perform order routing.
Ability to communicate delays.
Ability to work with clients on schedule adjustments.
Ability to follow released orders and update systems.
Ability to capture billable items.
Ability to inform billing department of VAS, quoted projects, or costs.
Ability to ensure billing is submitted to AR.
Ability to ensure notification of inbound goods is routed to receiving.
Ability to work with receiving on container arrivals and priorities.
Ability to conduct client reviews on inbound volumes.
Responsibility for new item entries and data validation.
Responsibility for the integrity of system data.
Responsibility for coordinating special projects.
Ability to quote VAS work and schedule it.
Ability to assist in work order creation.
Ability to work with clients to outline projects.

Nice To Haves

Experience with API, EDI 940, 850, CSV upload, or manual entry for order processing.

Responsibilities

Act as a client ambassador and meet service level agreements.
Establish strong business relationships and support company mission and strategic initiatives.
Serve as the primary point of contact for clients, ensuring professionalism, promptness, and courtesy.
Utilize strong interpersonal and listening skills for problem analysis and resolution.
Handle client complaints promptly and effectively, defusing tension while maintaining professional best practices.
Communicate clearly and promptly with clients and internal teams.
Manage all facets of client relationships, including communication, systems, and meetings.
Collaborate with Operations and Systems teams to ensure efficient account operation.
Maintain proficiency in computer operation, Excel, and Word.
Remain calm and polite in challenging situations.
Possess strong verbal and written communication skills in English.
Understand the system and its relation to assigned clients, including attending training and reading provided materials.
Participate in account audits and cross-training activities as necessary.
Follow up with accounts daily and respond to all client communications within 1 business hour during work hours.
Collaborate with backup or assisting team members to ensure seamless service.
Monitor and report on client activities to team leaders, building managers (BM), assistant building managers (ABM), Senior Account Manager (SAM), or SVP of Retail Logistics (SVP).
Communicate with team leaders for projects to quote or value-added services (VAS) work.
Bring to the attention of SAM and SVP any factors hindering business closure.
Handle the office side of the account, communicating actions needed to BM and ABM for warehouse assignments.
Run an unshipped order report daily, reviewing open or on-hold orders.
Update the shipping log for missed carrier pickups and reschedule pickups, copying the client on communication.
Review and import EDI Orders if applicable, ensuring orders populate into WMS as H status orders.
Process all released orders, preparing necessary documents and labels, and acknowledging release to the warehouse.
Enter all available system entries at the time of release and log LTL/TL/WC with a planned ship date.
Route orders through appropriate retailer sites or designated agents, communicating any delays.
Work with clients on schedule adjustments and keep the warehouse informed.
Follow released orders daily, updating the system with new information.
Capture all billable items weekly and inform the billing department of VAS, quoted projects, or costs outside the fulfillment price schedule.
Ensure billing is submitted to AR by the following Tuesday, or within 2 business days of a communicated partial week cutoff.
Ensure notification of inbound goods is routed to the receiving department.
Work with the receiving department on container arrivals and priorities affecting outbound orders.
Conduct weekly/monthly reviews with clients on inbound volumes and share with relevant teams.
Responsible for new item entries and data validation for accuracy and logistical sense.
Maintain the integrity of system data related to their accounts.
Coordinate with assigned Production agents for special projects in the warehouse.
Quote VAS work and schedule it on the floor.
Assist in the creation of work orders if needed.
Work with clients to outline projects for concise request submission.