Account Executive

LucyRx•The Colony, TX

23d•Remote

About The Position

We are committed to bringing passion and customer focus to the business. This role involves leading the execution of client strategy in collaboration with clinical, client services, and operations teams. You will build and maintain strong client stakeholder relationships at all levels through effective communication, including phone calls, emails, and face-to-face meetings. A key part of the role is collaborating with internal departments to develop and deliver client reporting packages that support client strategy through data analysis. You will also identify and present benefit design and up-sell opportunities, leverage knowledge of the PBM and Pharmacy industries for a consultative approach, and drive client renewals. Owning contracting processes, including negotiations and compliance, is essential. You will participate in resolving escalated client issues, support sales initiatives through RFP processes, and assist with onboarding new business. Additionally, you will identify market and organization needs, share information with internal stakeholders to improve client experience and drive success, and assist in identifying and defining solutions for business line issues. Other duties may be assigned.

Requirements

BA/BS in Business, HealthCare Administration or related field, or any combination of education and experience, which would provide an equivalent background
Minimum of 3 years’ experience as an account manager or account executive, managing own book of clients that are moderate to complex in nature
Strong Account Management, Project Management, Sales and Negotiation skills
Excellent communication, both written and oral, and interpersonal skills
Strong presentation skills to all levels of employees
Ability to build and maintain relationships with clients and internal partners
Ability to be a trusted partner and advisor and be able to influence internal and external partners
Knowledge of pharmacy benefit management (PBM) industry
Understanding of healthcare and insurance industry
Proven track record of meeting and exceeding sales targets
Proficient in Microsoft Office
Ability to travel frequently including overnight stays.

Nice To Haves

Hands on and demonstrated experience in Pharmacy Benefit Management (PBM) industry
Solid understanding of PBM Operations including claims submission and processing, and familiarity with medications and their uses.
Knowledge of HIPAA regulations

Responsibilities

Lead execution of client strategy in collaboration with clinical, client services, and operations teams.
Build and maintain strong client stakeholder relationships at all levels via timely and effective communication including phone calls, emails, and face-to-face meetings.
Collaborate with internal departments to develop and effectively deliver quarterly, annual, and other client reporting packages that drive and support client strategy through analytical interpretation of data.
Identify and present appropriate benefit design and up-sell opportunities that contribute to an excellent client experience.
Leverage knowledge of PBM and Pharmacy industries to provide a consultative approach to client needs.
Drive and own client renewals through collaborative development of ongoing, effective client strategy fostered by strong relationships with key client stakeholders.
Own contracting processes to include negotiations and ongoing compliance to contract/agreement terms.
Participate in the resolution of escalated client issues as needed in cooperation with the Client Experience Team.
Participate in Request for Proposal (RFP) processes to support sales initiatives by assisting with questions and responses as assigned.
Assist with onboarding and implementing new business to provide a cohesive incoming client experience.
Identify market and organization needs and support business development efforts by sharing information with internal key stakeholders to improve client experience and drive organization success and efficiency.
Assists in identifying business line issues and defining stop-gap solutions and long-term solutions.
Perform other duties as assigned.