Account Executive

Forus•New York, NY

33d•Onsite

About The Position

As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective, ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Forus into their day-to-day workflows. This is a hands-on, client-facing role that requires both empathy and execution. You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment
A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
Excellent communication skills — clear, patient, personable, and confident
Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast
Ability to master new complex technology tools quickly and work with data
High NPS with your former teammates
Experience with Hubspot or similar CRM platforms

Responsibilities

Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Forus
Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
Monitor activation and adoption data to identify blockers and intervene proactively
Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements
Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey