Account Executive (AE)

CWILL•Cary, NC

1d•$80,000 - $90,000

About The Position

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. This is a Founding AE seat. You own the US sales motion end to end — and you build it as you go. There is no playbook yet; you write it. You will source and close e-commerce and Shopify merchants for our unified post-purchase and retention suite, and stand up the pipeline, process, and playbook that the next AEs will run on. This is for a hunter who is energized by a blank page — not someone who needs a system handed to them. If you do your best work when you are given a target and trusted to figure out the rest, read on.

Requirements

3+ years of closing, quota-carrying sales experience in e-commerce and the Shopify ecosystem.
Deep knowledge of Shopify and the broader e-commerce ecosystem — apps, agencies, 3PLs, and the post-purchase landscape.
A real hunter: ambitious, self-driven, and resilient under pressure. You push deals forward and you don't fold when it gets hard.
High-goal orientation with a strong bias to action — you set the bar high and drive toward it without being told to.
Structured thinking and the ability to build systems — you create process, documentation, and repeatable motions where none exist today.
A documented track record of quota attainment and deals you personally sourced and closed.
Bachelor's degree or equivalent practical experience.

Nice To Haves

Experience in post-purchase, retention, shipping, or logistics (carriers, 3PLs, fulfillment) — directly relevant to what we sell.

Responsibilities

Own the full sales cycle for e-commerce/Shopify merchants: prospecting, discovery, demo, negotiation, close.
Build pipeline from scratch — outbound, inbound, events, and the ecosystem (agencies, 3PLs, app partners).
Hit and beat aggressive new-revenue targets, and forecast honestly.
Build the sales engine, not just close deals: create the playbook, process, and CRM discipline (we run on HubSpot), and turn what works into a repeatable system instead of tribal knowledge in your head.
Partner cross-functionally with Partnerships, Customer Success, Product, and our engineering/data team to win and onboard accounts.
Be Product's strongest signal from the market — bring field insight and merchant needs into the roadmap, and keep a tight, two-way feedback loop with Product that drives iteration.