Account Executive

HUB International•Troy, MI

1d•Hybrid

About The Position

The individual filling the Account Executive role will be responsible for servicing a book of business that is approximately $1M in revenue. The Account Executive will provide professional, courteous account leadership and broking services to assigned clients, having the primary responsibility for account retention. Working alongside Producers and Account Managers, as assigned, the Account Executive shall be principally responsible for overseeing management of assigned accounts, including proactive consultation, insurance program design, carrier marketing, collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. You also will manage a team of approximately 9 client service managers.

Requirements

A Life & Health insurance license
At least 7 years of experience servicing large EB accounts
Must possess a complete proficiency in alternative funding mechanisms, including but not limited to self-funding
Experience with influencing C-level executives
Exceptional written and verbal communication skills
Proficiency with Microsoft Office Suite and PowerPoint programs
High energy, detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Willingness to travel

Nice To Haves

BA or BS degree preferred

Responsibilities

Provides ongoing feedback and quarterly reviews that ensure verifiable improvements in productivity.
Provides ongoing learning initiatives and continuously coaches team members on best practices.
Provides support to team members on unique cases and assists with backup on the ongoing team responsibilities.
In the absence of a team member, delegates their workload accordingly.
Communicates regularly with the Managing Director and other Team Leaders to ensure a consistent, high-level experience for our colleagues and clients.
Working alongside and cooperatively with Producers, if assigned on accounts, serve as the HUB’s primary consultant to the client. The Producer has primary responsibility for client relationship management and initiating new sales. The Account Executive has primary responsibility for retaining the account, acting as the de facto technical expert and broker-consultant. (In some instances no Producer will be assigned and the Account Executive also is primarily responsible for client relationship management.)
Serve as the point person for client relationships which includes communicating with internal (service/ production team) and external stakeholders on all account updates.
Establish and maintain strong and productive professional relationships with “C-Level” and other decision makers for assigned HUB clients.
Possess a detailed knowledge of the client’s business and industry, being able to articulate applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions.
Establish and maintain strong and productive professional relationships with cognizant insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier’s products and services in support of assigned clients.
Directly oversee and coordinate the delivery of all HUB services to assigned clients throughout the policy cycle, including stewardship reports, delivery of risk control services, carrier meetings, claims reviews, preparation of coverage outlines, and marketing of emergent and renewal coverage requests.
Ensure that all client service needs are promptly and professionally delivered, either directly by the Account Executive or via HUB colleagues (e.g. Account Manager, Benefit Analysts, etc.). The Account Executive is accountable for the competence, timeliness, and quality of all deliverables to the client.
Conduct annual review w/clients making coverage and loss control recommendations focused on reducing the clients total cost of risk.
Identify opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the client’s needs, initiating same.
At all times, be knowledgeable about and document what other insurance products and services the clients are purchasing through other providers and who those providers are.
Work with the Producer, if assigned, or be primarily responsible for maintaining current receivable status for assigned clients. Proactive efforts to collect receivables more than 30 days past-due should be undertaken, with each unresolved circumstance documented and reported to accounting.
Be knowledgeable about and comply with HUB systems, procedures and state/federal insurance regulations.
Possess a strong ability to effectively communicate, orally and in writing, which will include the ability to design and deliver effective group presentations using various media. This may range from conducting internal training to a sales or renewal presentation at a client’s office.
Be actively involved with professional and/or civic associations on behalf of HUB.