Account Executive (6 Month Contract)

407 ETR • Vaughan, ON

3d

About The Position

The Account Executive will serve as a liaison between 407 ETR and business clients to manage and improve business relationships through delivering world-class customer service and taking initiatives to proactively respond and resolve customer inquiries within an industry-based team setting. The primary goal is to support high-revenue business clients by building strategies to overcome account challenges, communicating with clients for a better understanding of their business, and developing strong industry expertise.

Requirements

• Effective written and verbal communication skills and interpersonal skills to respond tactfully to customer inquiries.
• 3+ years of experience in managing business customer relationships.
• Experience in managing medium to large business customer relationships.
• Good analytical skills and experience in understanding business customer's requirements to resolve accounts and issues.
• Ability to develop strong industry expertise with good presentation skills to convey the data gathered.
• Ability to take initiative and work well in a team setting to provide stellar customer service and experience.
• Excellent organizational skills as well as the ability to set and meet goals and objectives.
• Flexible and adaptable in meeting both the customers’ and business needs
• A good working knowledge of 407 ETR systems and processes is an asset.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, etc.) and Salesforce

Nice To Haves

• Post-secondary education in business / marketing / communications is preferred.

Responsibilities

• Deliver World-Class customer service to our valued business customers by providing support via email communication and by phone in a prompt and professional manner.
• Enhance business customers' awareness and understanding of 407 ETR's dedicated services and self-serve options.
• Support high-revenue business customers, based on industry, in a team setting through developing a good understanding of their business via trip patterns and trends, preparing customer presentations and scheduling meetings.
• Acquire new customers and conduct diagnostics and monitor accounts for opportunities, providing reports and resolving account/service issues as assigned.
• Initiate and lead face-to-face or virtual customer meetings (both on and off site) to enhance customer experience, build rapport and provide education and guidance in account management.
• Responsible for developing solutions to achieve optimal results and contribute towards operational savings.
• Determine priorities and demonstrate strong multi-tasking skills while still being accessible to customers by performing the day-to- day operations.
• Adhere to a 24 hour service level agreement (response time) and auditing policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree