Account Executive, Premium Experience

Canucks Sports & Entertainment (CSE)•Vancouver, BC

10d•Onsite

About The Position

Committed to service excellence, the Account Executive, Premium Membership Experience is responsible for service and account management of our premium suite & club member lease holders. This individual will be charged with meeting and exceeding the ongoing commitments and all contractual details that occur from the commencement of the relationship with our premium clients in the building.

Requirements

Minimum 2 years’ customer service experience, preferably with premium clients
A commitment to service excellence
Dynamic, hardworking, confident; a go-getter, with drive and initiative
Excellent written and verbal communication skills
Committed to working in a team driven environment
Flexible with ability to adapt easily to changing priorities and schedules
Excellent people skills, with an ability to interact effectively with internal and external clients at all levels within an organization
Highly organized with outstanding administrative and time management skills
Ability to meet tight deadlines and work effectively in a high-pressure environment
Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)
Ability to multi-task and set priorities in a dynamic, fast paced, ever-changing environment
Willingness to work extended hours, including evenings and weekends

Nice To Haves

Experience planning and coordinating events, conferences, and/or promotions a plus
Experience in Archtics and Ticketmaster technology strongly preferred
Sales experience is an asset but not mandatory

Responsibilities

Account management for a portfolio of accounts across all premium areas including Executive Suites and Private Clubs
Develop strong professional relationships with all of our Executive Suiteholders along with all other premium seating areas in Rogers Arena, to meet standards of excellence and efforts to retain each account
Manage client requests, expectations and assist with any game day requirements related to these requests
Manage client accounts with particular focus on the fulfillment of contractual obligations, premium seating renewal campaigns and benefit programs
Work closely with Hospitality, Parking, Security, Housekeeping, Fan Services and Building Operations/Engineering on suite/event related issues.
Assist with processing and distribution of additional premium ticket requests for special events, hockey games and concerts
Responsible for event preparation notes for the Concierge staff, and assist Premium Client Concierge in game night event operations
Track all touchpoints (calls, texts, emails, meetings, etc.) in Salesforce CRM system
Assist with the communication of event announcements, as well as general account/team/event updates
Follow up with suiteholders/club seat holders on post event related issues (i.e. lost and found, complaints or requests)
Assist in the management of the service and operations of the Executive Suite levels, the Konica Minolta Champions Club, the Encore Suite, the Loge Clubs, & Well Health President’s Club during events, including pre-event special request coordination and post event troubleshooting
Assist in management of suite inventory and parking inventory for our premium clients
Work closely with the Senior Manager, Premium Sales & Service to ensure the client relationship is strengthened for our premium clients and that up-sell opportunities are recognized
Work with the Premium Membership Experience team to create new suite/premium seat holder sales proposals, including writing, formatting, and proofing proposals
Perform administrative support for Premium Membership Experience team, as necessary
Special projects as assigned
Work all Canucks game nights along with a rotation for Warriors, Concerts, and Special Events