Premium Guest Experience Representative

Houston Texans•Houston, TX

2d•Onsite

About The Position

The Houston Texans is looking for players who want to make an impact on the Team. We scout for players who are innovative, passionate, accountable, and those who are willing to work as a team player to contribute to the achievement of the Houston Texans' goal of becoming the most respected and most valuable professional sports franchise in the world. The Houston Texans are seeking individuals for the position of Premium Guest Experience Representative. Our Texans Teammate Habits include Dedication to the team, Be adaptable, Passion for work, Win with integrity, and Own the outcome. The company culture attracts the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork, rewarding performances and demanding a total commitment to excellence and a will to win in everything. The role is responsible for delivering world-class hospitality by welcoming guests upon arrival, managing and assisting with check-in, learning guest preferences, and guiding them through premium gameday experiences from entry to seating.

Requirements

Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
Strong problem-solving abilities and a proactive attitude towards guest satisfaction.
Attention to detail and the ability to multitask in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A genuine passion for delivering exceptional guest experiences and creating memorable moments.
High School Diploma required.
Minimum one year as an Alumna of the Houston Texans Cheerleader Program required.

Nice To Haves

Previous experience in customer service or hospitality roles.

Responsibilities

Represent the organization by leveraging deep knowledge of team standards, traditions, and fan engagement to enhance the overall gameday experience.
Deliver world-class hospitality through strong presence, professionalism, and authenticity, contributing to a high-quality, memorable experience for premium guests.
Greet guests upon arrival with warmth and professionalism, providing assistance as needed.
Respond promptly and courteously to guest inquiries while proactively monitoring satisfaction and resolving issues to ensure a positive experience.
Assist guests through pregame field access, creating a positive first impression and ensuring a smooth, organized on-field experience.
Recognize outstanding staff performance by rewarding employees for exceptional service and enhance guest experience through delivering personalized gifts to celebrate special occasions on gameday.
Opportunity to support the Event Operations team in executing events outside of gameday.
Uphold company policies and procedures related to guest interactions, privacy, and safety at all times.
Perform various other tasks that may be assigned from time to time by Guest Experience department.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.