Guest Experience Representative

Squeeze Massage

22h • Remote

About The Position

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary
app-based booking and payment platform simplifies the process, allowing guests to book, set
personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!

ABOUT YOU
● You are experienced in resolving guest issues for high-volume B2C technology businesses. You
are technically proficient, a self-starter, and adaptive to change.
● You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing
experience for anyone and everyone who interacts with you.
● Words that describe you include: creative, energetic, and detail-oriented.
● You have a hospitality orientation, are gracious and patient, and warm in nature with strong
communication skills.
● Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to
transforming the massage experience for our guests, as well as for you and your future.
● You are passionate about all things health and wellness and wholeheartedly believe in the
benefits of massage for a balanced lifestyle.
● You can’t help but grow and are constantly striving to be your best self, and you’re excited to
leap into a rewarding adventure with Squeeze.

Requirements

• 3+ years experience working in customer service at a high-volume B2C technology business
• Excellent people skills and a strong focus on customer service
• Strong written and oral communication skills
• Outstanding problem solving and troubleshooting skills
• Able self-starter with the ability to multitask in a dynamic startup environment
• 2+ years experience working with Zendesk
• Must be able to work at least Saturday or Sunday, as well as opening or closing shifts.
• This position requires candidates to have reliable personal technology, a high-speed internet connection, and a quiet, distraction-free workspace to effectively perform job responsibilities.

Responsibilities

• Respond to guest inquiries via email, phone, SMS, and chat.
• Expert at all things app and website related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app or navigating the website, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools

Benefits

• 100% work from home, must reside in EST time zone.
• Competitive pay & flexible schedules as well as full-time status at 24 hours per week
• Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
• A revolutionary, feel-good culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed