Guest Experience Representative

PYEK • Katy, TX

2h • Onsite

About The Position

The Guest Experience Team is the heartbeat of park atmosphere, dedicated to bringing high-energy fun directly to our guests. As a member of the in-park Guest Experience team, you will be responsible for engaging guests in line, leading interactive games, and facilitating sing-alongs. This role is perfect for outgoing personalities who are comfortable on camera and love creating memorable moments for families and children.
In-Park Entertainment and Games:
Interactive Programming: Lead and facilitate high-energy activities, including park-wide activities and organized games for children and families.
Engagement: Proactively engage with guests in attraction lines to provide entertainment, play quick-fire trivia, and maintain a high-vibe atmosphere.
Crowd Participation: Encourage guest involvement in daily events, ensuring everyone feels included and part of the Typhoon Texas fun.
Social Media and Content Creation:
On-Camera Presence: Serve as a recurring face for the park’s social media channels, participating in trends, "man-on-the-street" style interviews, and promotional videos.
Content Collaboration: Work alongside the marketing team to brainstorm and execute creative ideas that highlight the guest experience and park energy.
Brand Ambassadorship: Maintain a professional and enthusiastic persona that aligns with the park’s brand identity across all digital and in-person platforms.
Guest Engagement and Atmosphere:
Proactive Hospitality: Roam designated zones of the park to create "wow" moments through spontaneous interactions and small-scale entertainment.
Activity Coordination: Manage the setup, execution, and breakdown of all entertainment props, sound equipment, and prize distributions.
Safety and Standards: Ensure all games and activities are conducted in a safe, family-friendly manner that adheres to park policies.

Requirements

• High-energy, outgoing personality with a natural ability to entertain and lead groups.
• Comfortable performing, singing, and speaking in front of large crowds and on camera.
• Strong communication skills and the ability to improvise in a fast-paced environment.
• Ability to remain active and energetic in an outdoor waterpark setting for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Passion for delivering exceptional guest experiences in a fun and engaging environment.

Nice To Haves

• Previous experience in performance, camp counseling, or social media content creation is a plus.

Responsibilities

• Lead and facilitate high-energy activities, including park-wide activities and organized games for children and families.
• Proactively engage with guests in attraction lines to provide entertainment, play quick-fire trivia, and maintain a high-vibe atmosphere.
• Encourage guest involvement in daily events, ensuring everyone feels included and part of the Typhoon Texas fun.
• Serve as a recurring face for the park’s social media channels, participating in trends, "man-on-the-street" style interviews, and promotional videos.
• Work alongside the marketing team to brainstorm and execute creative ideas that highlight the guest experience and park energy.
• Maintain a professional and enthusiastic persona that aligns with the park’s brand identity across all digital and in-person platforms.
• Roam designated zones of the park to create "wow" moments through spontaneous interactions and small-scale entertainment.
• Manage the setup, execution, and breakdown of all entertainment props, sound equipment, and prize distributions.
• Ensure all games and activities are conducted in a safe, family-friendly manner that adheres to park policies.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees