Guest Experience Representative

Jacksonville Jaguars • Jacksonville, FL

4d • Onsite

About The Position

The Guest Experience Representative position is part of the fast-paced and exciting game day operations team within the Guest Experience Department of the Jacksonville Jaguars. Our goal is to create memorable experiences in a safe, clean and enjoyable environment for all guests visiting EverBank Stadium. The Guest Experience Representative is a part-time, game day, on-site position and Representatives will report to the Guest Experience Management Team.

Requirements

• Available for all Jaguars home games played at EverBank Stadium, including preseason and postseason
• Available for 1-2 training sessions during the summer
• Available to work nights, weekends and holidays if necessary
• Must be 18 years or older
• Must be able to work rain or shine
• Must be able to stand for long periods of time and walk long distances in parking lot and around stadium
• Must be able to work in a fast-paced environment

Nice To Haves

• Previous customer service experience

Responsibilities

• Act as a front-line representative assisting with needs of guests and staff throughout EverBank Stadium
• Deliver excellent customer service to each guest entering and leaving EverBank Stadium through utilization of the WAVE service philosophy
• Provide accurate directions to seating locations and key attractions within EverBank Stadium and the surrounding areas
• Assist guests with any questions or issues that arise while at the stadium, including seat relocations and ticketing issues
• Exhibit a friendly, guest-service attitude and professional appearance at all times
• Understand and enforce all EverBank Stadium policies and procedures
• Problem-solving skills and the ability to remain calm under pressure
• Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience
• Consistently perform at an elevated level of customer service and use competent judgement
• Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to supervisory staff and the Stadium Operations Center
• Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping and maintenance
• Perform individual duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the listed job responsibilities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed